Sr. Product Manager, Genai - Remote Eligible

Sr. Product Manager, GenAI

We are seeking a Senior Product Manager to lead AI-native product initiatives focused on LLM-driven chat and agent experiences. This is a cross-functional, high-visibility role requiring ownership of roadmap execution, stakeholder alignment, and AI product delivery. You will operate in a fast-moving, collaborative environment to bring structure, clarity, and prioritization to complex AI-driven initiatives. This role requires an organized communicator who is hands-on with modern LLM tooling and concepts.

Key Responsibilities

• Own and operationalize the product roadmap, balancing input from multiple senior stakeholders and competing priorities.
• Bring structure and rigor to execution across initiatives, timelines, and deliverables.
• Lead development of AI-native chat and agent experiences, including real-time conversational interfaces and intelligent workflows.
• Define and manage product requirements, user stories, and backlog prioritization.
• Collaborate with cross-functional teams to align on priorities in a high-visibility environment.
• Drive clarity and alignment across leadership stakeholders through strong communication and expectation-setting.
• Ensure AI products meet standards for performance, reliability, and user trust.
• Incorporate best practices across prompting, evaluation frameworks, and iteration cycles to continuously improve LLM outputs.
• Identify risks and gaps early, including those related to AI behavior, security, and scalability, and drive mitigation plans.

Required Qualifications

• 5-8+ years of Product Management experience, with clear ownership of roadmap and delivery.
• Proven ability to operate in complex, stakeholder-heavy environments with strong executive communication skills.
• Hands-on fluency with LLMs and AI-native product development, including prompt design, RAG basics, and LLM evaluation methods.
• Experience building or supporting chatbots, conversational UX, or AI-driven interfaces.
• Strong experience managing Agile workflows and tools (e.g., JIRA, sprint planning, backlog management).
• Ability to balance strategic thinking with hands-on execution.
• Awareness of AI system risks such as hallucination, model reliability, and user trust considerations.
• A strong interest in staying current on rapidly evolving AI capabilities and best practices.

Preferred Qualifications

• Experience working in AI-native environments or tools (e.g., Claude or similar LLM platforms).
• Familiarity with real-time AI systems, security for AI/chatbot systems, and agent-based AI workflows.
• Background in customer experience (CX), eCommerce, or merchandising-driven organizations.

This employer is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. This employer will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.