Support Content Designer

Support Content Designer

We're looking for an experienced Support Content Designer who knows how to turn complex information into clear, confident, customer-focused communications. In this role, you'll help guide customers through major product and service updates tied to an ongoing company integration. Your work will directly support millions of customers as they navigate change — and your content will play a critical role in shaping their overall experience.

If you're energized by simplifying complexity, collaborating across teams, and shaping the voice of customer-facing communications, this role is for you.

What You'll Do

• Write, edit, and structure customer-facing service content, including emails, notifications, and support articles
• Translate technical or complicated topics into easy-to-understand language
• Work closely with Customer Experience, Product, and Marketing teams to gather requirements and ensure alignment
• Create messaging that reflects a unified, trustworthy, and seamless customer experience
• Maintain and update existing support content as products and services evolve
• Manage multiple projects with tight deadlines while upholding high quality standards
• Contribute to content standards that promote clarity, consistency, and accessibility

About the Team

You'll be part of a Customer Experience organization committed to elevating every aspect of the customer journey. The team brings together:

• Support Content – responsible for customer communications and self-service content
• CX Design – focused on intuitive, user-centered experience design
• CX Journeys – mapping and improving end-to-end customer interactions

Together, these groups work cross-functionally to deliver seamless, dependable customer experiences across all touchpoints.

Why This Role Matters

With a major integration underway, we're expanding our team to ensure customers get the clear, timely communication they need. You'll be at the center of this effort — helping build trust, reduce confusion, and create smooth transitions during times of change.

What's In It For You

Joining this team means:

• Working on high-impact content seen by millions of customers
• Shaping how users experience digital support and self-service
• Influencing end-to-end customer experience strategy
• Partnering with leaders across Product, CX, Design, and Marketing
• Expanding your portfolio with large-scale, service-driven communication work

This is an opportunity to make a direct and meaningful impact — and see your work come to life across a large customer base.

What We're Looking For

Must-Have Skills

1. 7+ years of professional writing/content design experience
2. Hands-on experience with content management systems
3. Familiarity with collaboration tools such as Figma or DittoWords

Additional Qualities

• Strong editorial judgment
• Ability to manage multiple projects at once
• Excellent communication and collaboration skills
• Passion for helping customers through clear, empathetic content

Work Environment

This is a fully onsite role in Stamford, CT, located directly across from the Stamford train station for easy commuting.