Technical Product Manager

Technical (Hardware) Product Manager

Position: Technical (Hardware) Product Manager

Pay Rate: $60-70/hr.

Duration: Through end of year. Potential extension based on performance and need.

Start Date: 4/13

Top Must-Haves

Proven experience leading or supporting large-scale Windows Operating System implementations within enterprise environments (10,000+ endpoints preferred).

Experience driving end-to-end hardware lifecycle programs, including procurement standards, device evaluation, deployment readiness, maintenance, and retirement/disposal practices.

Solid understanding of enterprise device management, endpoint security, update management, and configuration policy frameworks.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Product Definition & Value

• Responsible for determining business needs, understanding market demands and technical trends, problem solving and proposing solutions.

• Align with business partners to balance business and technical objectives and manifest these as clear, stable priorities for the team.

• Manages product planning through day to day collaboration and decision making with a cross-functional team including engineers and business partners.

• Defines non-functional requirements including performance, scalability, resilience, usability, accessibility, security, and business continuity.

• Defines product health and performance metrics

• Creates dashboard/reporting requirements and KPIs to measure product performance

• Identifies opportunities to improve feature performance and overall product health using data.

• Measures feature success post deployment and feeds insights back to the team and business partners.

Communication and Collaboration

• Interacts directly with business stakeholders to understand business problems

• Presents options/recommendations clearly and persuasively to support business stakeholder decisions

• Works with engineering teams to understand, prioritize and document technical and non-functional features.

• Owns effective relationships with engineering teams across Starbucks Technology

Product Planning & Delivery

• Practices iterative, agile development

• Identifies and documents technical tradeoffs as well as dependencies and constraints

• Performs validation of feature against stated goals; facilitates user review/acceptance testing

• Manages execution and eliminates blocking issues during development

• Works with cross-functional teams on feature sizing and delivery planning

• Effective communications of product delivery milestones and progress

Basic Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Business, or relevant field

• Demonstrated ability to use analytics and optimization tools to inform product planning and prioritization (4 years)

• Demonstrated ability to work with design and engineering to deliver customer facing features (4 years)

• Hands on experience in developing roadmaps, priorities, features, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment with variety of stakeholders (4 years)

Preferred Qualifications

Enterprise Operating System Deployment

Proven experience leading or supporting large-scale Windows Operating System implementations within enterprise environments (10,000+ endpoints preferred).

Strong understanding of Windows deployment tools and frameworks, such as Microsoft Endpoint Configuration Manager (SCCM/MECM), Intune, Autopilot, MDT, or related imaging/provisioning technologies.

Background in managing OS migration programs, including compatibility assessments, pilot and phased rollout strategies, and cross-team coordination.

Hardware Implementation & Lifecycle Management

Experience driving end-to-end hardware lifecycle programs, including procurement standards, device evaluation, deployment readiness, maintenance, and retirement/disposal practices.

Familiarity with OEM engagement, device roadmaps, hardware certification processes, and fleet-standardization strategies.

Hands-on experience with hardware deployment processes, including imaging, driver management, peripheral readiness, and logistics coordination across distributed environments.

Product & Program Leadership

Demonstrated ability to translate business and technical requirements into product roadmaps, user stories, and release plans.

Experience working with engineering, security, operations, and support teams to deliver scalable endpoint solutions in a complex enterprise ecosystem.

Strong data-driven decision-making skills with the ability to use metrics to measure adoption, performance, and program success.

Technical Skills

Solid understanding of enterprise device management, endpoint security, update management, and configuration policy frameworks.

Familiarity with modern endpoint management concepts and cloud-based device provisioning.

Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.