 Business - Design Facilitation Lead

Business - Design Facilitation Lead

Imagine what you could do here. The people here at Apple don't just create products — they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple's WW Enterprise Sales organization generates the revenue needed to fuel our ongoing development of products and services, enriching the lives of hundreds of millions globally. Do you love to solve complex customer problems, have an uncanny curiosity for how technology can transform businesses, and possess the ability to connect dots that others might miss? If so, come join us. The goal of the Design Facilitation Lead is to illustrate the art of the possible by creating, delivering, and enhancing immersive experiences and design-led exploration of the Apple platform. You will be instrumental in designing and executing hands-on demo experiences and design workshops that showcase the magic of Apple products and guide customers and partners to groundbreaking solutions. This will require working collaboratively with our Sales organization, Product Marketing, Channel Interactive, Business Markets, and other key stakeholders to innovate and create unparalleled customer engagements. Your efforts will focus on identifying key problems and gaps, allowing customers to touch and feel the product, and ultimately drive critical business outcomes aligned to business sales objectives across all routes to market.

The Design Facilitation Lead will be responsible for championing Apple technology and showcasing the unparalleled power of Apple's platforms, driving demand through deep design expertise and a consultative mindset, equally comfortable diagnosing complex challenges, facilitating alignment across large organizations, and guiding teams toward clear, well-reasoned decisions. The key tasks include: Effectively manage and collaborate closely with Sales, Product Marketing, Business Markets, and other cross-functional stakeholders to understand customer needs and translate them into impactful, customized experiences that address specific horizontal and vertical workflows. Identify, develop, and deliver relevant hands-on experiences that resonate with diverse audiences and highlight the transformative capabilities of our products for business customers. Design and facilitate engaging design sessions that inspire new thinking and help organizations explore opportunities at the intersection of design and Apple's emerging technology platform. Leverage deep technical acumen and a profound passion for Apple's ecosystem to design and deliver experiences that resonate with diverse audiences and highlight the transformative capabilities of our products. Innovate new ways to bring Apple technology to life, ensuring customers can touch, feel, and directly experience the benefits of our products and services. Act as an evangelist for design methodologies among peers and stakeholders at Apple and with Apple's customers and partners. Develop and maintain a deep expertise in Apple's platform technologies, roadmaps, and competitive landscape. Manage multiple projects and priorities simultaneously, ensuring high-quality deliverables within established timelines.

Minimum Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, or equivalent and proven relevant experience in design consulting, in-house design leadership, or a combination of both.
• Proven ability to compellingly present and facilitate strategic discussions and hands-on demonstrations with C-suite leaders and senior executives.
• Demonstrated experience facilitating workshops, design sprints, or innovation sessions with cross-functional and executive-level stakeholders.
• Strong design craft skills and familiarity with design tools such as The Adobe Creative Suite and Figma.
• Fluent in structured design methods such as journey mapping, service blueprinting, design thinking frameworks, prototyping and the judgment to know when and how to apply them.
• Excellent written and verbal communication skills, including the ability to present design thinking and rationale to non-design audiences.
• Proven ability to present and facilitate compelling strategic discussions and hands-on demonstrations with C-suite leaders and senior executives.
• Demonstrated ability to manage multiple partners and coordinate complex cross-functional teams to achieve common goals and align on business sales objectives.
• Keen attention to detail and the ability to manage competing priorities effectively.
• Extensive, hands-on experience using, demonstrating, and evangelizing emerging technologies in a professional or business context, showcasing its power and potential.
• Exceptional communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts clearly and compellingly.
• A curious mindset with a passion for innovation and continuous learning.

Preferred Qualifications

• Familiarity with Apple platforms and a genuine passion for the role design plays in Apple's products and customer experiences.
• Experience working in an Executive Briefing Center, Customer Experience Center, Consulting or similar high-profile customer engagement environment.
• Background in product marketing or management, technology consulting, technical evangelism, or solutions architecture for enterprise technology.
• Familiarity with Apple's corporate culture, products, services, and ecosystem beyond personal use.
• Experience in developing interactive content or immersive experiences that are consistent and scalable across different customer segments
• Strong relationship-building skills and the ability to navigate ambiguity, competing priorities, and organizational dynamics with confidence and empathy.
• Passionate and self-motivated, with outstanding attention to detail, a sense of urgency, and consistent follow-through.
• Solid presenter, storyteller — crafting and delivering narratives that build alignment, inspire action, and make the value of design tangible to a broad audience.

At Apple, we're not all the same. And that's our greatest strength. We draw on the differences in who we are, what we've experienced and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. As a registered Disability Confident employer, we will work with applicants to make any reasonable accommodations. Apple will consider for employment all qualified applicants with criminal backgrounds in a manner consistent with applicable law. Learn more At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple's workplace