Channel Store Design Producer

Channel Store Design Producer

Mexico City, Mexico City, Mexico

Marcom is the creatively-led global team that oversees Apple's consumer facing marketing. We ensure the flawless development and execution of world-class communications across all medias and platforms. Every day, hundreds of millions of Apple customers around the world interact with our products. We drive the strategy and creative work that provide both new and existing customers with simple, engaging and inspiring marketing experiences. The Channel Marcom team is responsible for driving all marketing communications in the indirect channel, delivering best in class Apple customer experience across all customer touch-points, including communications and merchandising strategies within partners' brick-and-mortar and online environments. The Channel Store Design Producer will act as a key point of integration and accountability for Apple's in-store initiatives, ensuring perfect execution of best-in class retail experiences in both Apple and partner spaces. In this role, you will advocate for Channel initiatives across Apple and shape strategic roadmaps to elevate and optimize the customer experience. You will define, launch and evolve digital and physical touch points to enhance product go to market strategies and oversee the cross-functional delivery of creative work that inspires customers and propels Apple's commerce globally. You will also launch and sustain global fixture programs and visual merchandising strategies, partnering with WW 3D Design, Store Planning, Visual Merchandising teams to uphold Apple brand standards across our partners.

You will be a key connector across teams both within and outside of Marcom, allowing you to influence and lead many key channel global in-store initiatives. You will foster and advocate for channel work, integrate teams across the company and ensure the work is delivered perfectly in accordance with Apple standards.

Responsibilities

• Represent Channel and serve as an integrator for the work. Understand the goals of Channel within Marcom and advocate across the company. Proactively partner with all Marcom teams, product marketing and sales teams to build deep relationships that will enable you to educate teams on the channel landscape and significance of channel initiatives as well as ensure ongoing alignment of deliverables from brief to execution.
• Shape and prioritize the channel store strategy by synthesizing cross-functional inputs into actionable briefs and strategic plans that elevate the in-store customer experience across physical and digital touch points; ensure alignment with local business needs while driving consistency with global brand intent.
• Launch and sustain global programs. Work closely with Geo Channel Sales Planning and Operations teams to develop the strategic and tactical approach to implement Apple's product presentation and branded fixture programs in partner environments. Provide store specific space planning proposals for Apple branded fixture programs across all routes to market. Review individual store briefs to conduct space planning for each store and program type. Be prepared to negotiate in store location proposals directly with partners. Manage the brief from space planning and negotiation to final design. Ensure adherence to WW visual merchandising strategies while incorporating local market nuances and partner requirements.
• Ensure work is supervised, detailed, and on-time. Provide oversight throughout the creative process to ensure ongoing alignment of deliverables with brief and timely delivery. Own day-to-day responsibilities which include status documents, Plan of Records, meeting invites and deliverable trackers to ensure thorough and timely project delivery.
• Seek insights and evolve the work. Partner directly with geo and business leads to understand business and operational drivers to better inform creative considerations. Identify new ways of working and evolve marcom outputs as the marketing roadmap, channel/partner landscape, and marketing strategies and deliverables evolve.

Minimum Qualifications

• 7+ years of experience in retail design, industrial design, architectural in-house or agency experience.
• Relevant background as an architect, project manager and/or designer, with experience in visual merchandising and space planning. Able to understand architectural and design drawings, being comfortable with graphic design files and formats.
• Experience with retail marketing/merchandising in branded environments.
• Proficiency in English and Spanish.

Preferred Qualifications

• Ability to collaborate, build rapport, credibility, and influence across multiple teams and partners to get results.
• Ability to understand customer behavior in-store, pull insights from relevant teams and partnerships in order to enhance the Marcom work from a customer point of view.
• Comfortable working autonomously and under pressure in a fast-paced, matrixed organization.
• Experience in delivering and representing integrated marketing initiatives that encompass a broad range of marketing/messaging formats and deliverables.
• Ability to balance working in a creatively driven organization with a coordinated and analytical approach to marketing.
• Able to recognize and easily speak to the strategies behind and the benefits of strong visual merchandising.
• Understands market strategies and able to translate them into the local Channel environment.
• Excellent written, verbal, and presentation skills, communicating effectively with different partners, including leadership.
• Proactive, organized, resourceful, efficient, adaptable, and results-focused with the capacity to solve complicated problems with a positive attitude.
• Hands-on experience working with both creative, product merchandising, business and production teams.
• Proven ability to create and deliver immersive in-store experiences, with deep knowledge of physical retail environments— including visual merchandising, product storytelling, fixture strategy, and the role of store staff in shaping the customer journey.
• Bachelor in Architecture or Design.