Designer, Customer Journeys

Designer, Customer Journeys

Imagine what you could make at Apple. Phenomenal ideas have a way of becoming innovative products, services, and customer experiences. Bring passion and dedication to your job and there's no telling what you could accomplish. The Customer Journeys Design Team conceptualizes, designs and creates the strategy, content, and experience to promote engagement and acquisition for some of Apple's most visible products including Apple Music, Apple Arcade, Apple TV+, Apple News, Fitness, and more. The Apple Services product design team is seeking a conceptual Senior Art Director to be responsible for developing global multi-platform and multi-product customer experiences. We create the strategy and content to promote engagement within our services, including Apple Music, Apple Arcade, Apple TV+, Apple News, Fitness, and more.

You will be responsible for shaping and informing that creative journey. You will be required to maintain positive relationships with internal and external partners, as well as ensuring that work delivers against Apple standards. You will be a culture driver with an exceptional eye for detail, a keen sense of what matters and a belief that they can make a big difference. This is a role is for a true creative. A communicator, and problem solver who wants to have their hands in many things at once. You know how to tell stories, on any platform, that drive engagement. You have an intimate understanding of UI/UX and product design, while keeping an active pulse on trends in digital marketing and a creative sensibility that extends across content genres. You excel at building strong cross-functional relationships in fast paced organizations.

Minimum Qualifications

• Proven ability to create and direct high-quality in-product media customer journeys
• Proficient in Digital, Social, AV, and Print advertising formats and top-of-class design benchmarks
• Experience designing for all aspects of subscription-based products, including marketing, sign-up, management, payment methods, communication, cancellation, and re-engagement
• A commitment to upholding the principles of transparency, privacy, and trust while supporting business goals
• A minimum of 5-7 years significant experience
• Experience in a quick-moving and cross-functional environment
• Collaborative and team oriented approach
• International experience or experience working with global teams
• Experience working directly with talent and creators to collaborate on creative development
• Experience managing a high volume of creative and campaign types in parallel
• Have an advanced understanding of what makes content engaging and successful across platforms and audiences
• Have experience developing work for a variety of platforms and use cases, and is used to thinking how those impact myriad devices, experiences and scenarios
• You're a conceptual thinker who is strategically centered
• Deliver highly-resolved work at the intersection of culture and design
• Clear and concise communication skills
• Ability to manage, drive and design visual design work for multiple situations
• Fluency with any of the following: graphic design, video, animation, UX, prototyping, storytelling
• You will have an innovative vision for our content and media experiences

Preferred Qualifications

• Fluency with any of the following: graphic design, video, animation, UX, prototyping, storytelling
• A keen ability to create work under minimal supervision, as well as package and present solutions to wider creative teams
• Demonstrate strong user experience sensibilities with an uncanny level of curiosity
• Collaborate well in a cross-functional design team environment
• Have a passion for collaborating with other creatives, and can use that rapport to align others around their vision
• Develop big, cut through ideas that get results
• Articulate and sell these big ideas to senior leadership in the Services organization and beyond
• Build cross-functional relationships to ensure alignment on deliverable quality and art direction
• Find and develop working relationships with new creative and production vendors, as well as strengthening partnerships with current vendors, to conceive and execute campaigns

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $171,600 and $258,100, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Apple accepts applications to this posting on an ongoing basis.