Product Manager – Services Operations

Product Manager – Services Operations

Apple Services Operations is seeking a highly motivated and detail-oriented Product Manager to lead and support key finance and operational initiatives across the organization. This role will work closely with cross-functional teams in Finance, Business, Legal, Tax, IT, Engineering, and external partners to streamline systems, improve operational workflows, and support the lifecycle of strategic deals. You will play a critical role in enhancing financial accuracy, vendor setup processes, and overall deal execution effectiveness.

Description

Product and Program Management Lead cross-functional execution of large-scale finance and operational system projects, from requirements gathering through rollout. Develop project plans, timelines, and resource allocations; maintain clear documentation and ownership throughout the project lifecycle. Collaborate with internal and external teams to gather business and technical requirements and translate them into Business Requirements Documents (BRDs). Drive User Acceptance Testing (UAT) for Finance workflows and ensure alignment with compliance expectations.

Deal & Revenue Operations Support Provide operational support across high-priority licensing deals, with a focus on accounting accuracy (e.g., revenue recognition, COGS allocation, and OPEX tracking). Maintain centralized visibility of active and upcoming deals, ensuring smooth coordination across legal, finance, and business teams. Partner with Finance Operations teams to ensure timely and compliant accounting setup and recognition tied to complex contractual arrangements. Partner Onboarding Support and optimize partner onboarding, tax compliance, and payment processes in collaboration with business and global Finance Operations teams. Ensure partners are accurately set up in internal systems, including banking, tax ID, and compliance data, minimizing manual rework or payment returns and delays. Propose and implement workflow improvements to reduce turnaround times and enhance transparency. Process Engineering Map existing processes and identify areas of operational inefficiency, risk, or manual work. Propose and implement automation or system enhancements that improve data accuracy and workflow throughput. Collaborate with IS&T and other stakeholders to define scalable solutions to recurring pain points.

Minimum Qualifications

6+ years of experience in program or project management in finance operations, systems implementation, or deal support. 3 + years experience with vendor onboarding, master data governance, or payment workflows in a global enterprise context. Deep experience in financial systems, vendor management processes, and accounting fundamentals (revenue, COGS, OPEX). Proven experience leading cross-functional system or process rollouts from concept to execution.

Preferred Qualifications

Background working within or alongside Finance, Accounting, or Tax departments. Familiarity with UAT coordination, compliance-driven workflows, and internal controls. Excellent written and verbal communication skills; experience writing BRDs and presenting to leadership. Track record of simplifying complexity and delivering process improvements that create lasting impact. A deep appreciation for accuracy, accountability, and operational excellence. An ability to work across teams and manage multiple stakeholders in a fast-paced environment. Curiosity, structure, and a calm demeanor when working through ambiguity. An ownership mindset and a passion for building scalable and efficient operations.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $134,800 and $245,800, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.