Lead Business Execution Consultant - Contact Center Products

Lead Business Execution Consultant

Wells Fargo is seeking a Lead Business Execution Consultant to join the Contact Center Products team within Consumer Small Business Banking Operations (CSBBO) Strategic Transformation. This role will work directly with Product owners, Contact Center Lines of Business and Technology partners to establish Entitlement standards for multiple products in support of the Contact Center Modernization project. This role is crucial in developing and implementing a comprehensive user provisioning strategy to ensure compliance with Wells Fargo Access Management standards, while also providing a consistent and standardized set of profiles and entitlements that be applied across each Contact Center lines of business.

In this role, you will:

• Develop a comprehensive strategy for managing profiles and permissions across multiple Contact Center products.
• Establish governance and compliance protocols for managing entitlements. Act as Product owner for multiple Contact Center capabilities.
• Communicate and Collaborate between various Wells Fargo teams (Wells Fargo technology, Corporate Security, Contact Center Lines of Business, Product Owners and 3rd party suppliers)
• Develop Job Aides and related training guides.
• Performance monitoring. Establish continuous improvement process.
• Identify and establish processes and related Controls that may be needed to ensure user provisioning standards are compliant with Wells Fargo Information Security and Risk policies.

Required Qualifications:

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience managing large initiatives and executing results in a complex environment
• Familiarity with Automated User Management platforms, Access Management standards and Contact Center line of business best practices.
• Ability to lead a team or project across multiple organization levels, partnering with business leaders to achieve key goals through flexibility, collaboration, influence and adaptability.
• Ability to execute in a fast-paced, ambiguous and high-demand environment.
• Advanced analytical and problem-solving capabilities with a focus on measurable outcomes.

Job Expectations:

• Ability to work on-site at one the posted work locations
• This position offers a hybrid work schedule.
• Ability to travel up to 5% of the time
• This position is not eligible for Visa sponsorship.
• Adherence to in-office attendance expectations

Posting Locations:

• 401 S Tryon St, Charlotte, North Carolina 28202
• 800 S Jordan Creek Pkwy, West Des Moines, Iowa 50266
• 2800 S Price Rd Chandler, Arizona 85286

Posting End Date: 25 Sep 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number: R-491608