Managed Services - Senior - IT Product Consultant

Managed Services – Senior Consultant – IT Product Management

Location: Anywhere in Country

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Job Summary

As a Senior Consultant within EY's Managed Services Product Engineering team, you will play a critical role in driving day-to-day delivery, governance, and continuous improvement of large-scale product engineering managed services engagements. Acting as an IT Product and Project Manager, you will support in executing service delivery commitments, managing client-facing initiatives, and ensuring operational excellence across applications and platform services.

This role is ideal for a hands-on consultant with 7+ years of experience in IT delivery, outsourcing, or product/program management, who thrives at the intersection of client engagement, execution discipline, and service optimization.

Key Responsibilities

IT Product & Project Management

+ Serve as an IT Product / Project Manager for client-facing initiatives such as product engineering, application enhancements, modernization, automation, or tool adoption.

+ Maintain product backlogs, roadmaps, and delivery plans aligned to client priorities and managed services objectives.

+ Coordinate Agile, hybrid, or waterfall delivery models depending on engagement needs.

+ Drive requirements clarity, acceptance criteria, and successful handoffs into steady-state operations.

Service Delivery & Execution

+ Support the end-to-end delivery of managed IT services

+ Act as the day-to-day PMO for assigned workstreams, initiatives, or service components within larger engagements.

+ Track and manage SLAs, KPIs, milestones, risks, and dependencies, escalating issues proactively to the Senior Manager.

+ Ensure delivery activities align with contractual commitments, operating models, and EY quality standards.

Client & Stakeholder Management

+ Prepare and deliver status reports, dashboards, and operational reviews.

+ Support client governance forums, including weekly/monthly service reviews and transformation checkpoints.

+ Collaborate closely with the Engagement Manager to maintain strong client relationships and delivery confidence.

Team Coordination & Collaboration

+ Coordinate cross-functional and cross-geography teams, including onshore, offshore, and third-party providers.

+ Take the lead on delivery tasks, documentation, and best practices.

+ Foster a culture of accountability, collaboration, and continuous improvement within the delivery team.

Continuous Improvement & Transformation Support

+ Identify opportunities for process optimization, automation, standardization, and tooling improvements.

+ Support transformation initiatives such as cloud adoption, DevOps enablement, ITSM optimization, and AI-assisted operations.

+ Contribute to service transition activities, runbook development, and operational readiness.

Qualifications

Required

+ Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.

+ 7+ years of experience in Product Management/ Project Management or IT managed services.

+ Hands-on experience managing complex IT initiatives in a services or operations-oriented environment.

+ Strong understanding of IT service management concepts ( ITIL ), SLAs, KPIs, and governance models.

+ Experience working with global delivery teams and offshore/onshore models.

+ Excellent communication, stakeholder management, and execution skills.

Preferred

+ Experience in managed services or long-term outsourcing engagements.

+ Familiarity with cloud platforms ( AWS, Azure, GCP ) and enterprise IT environments.

+ Experience with ITSM and delivery tools such as ServiceNow, Jira, Azure DevOps, or similar.

+ PMP, ITIL, SAFe, Scrum Master, or equivalent certifications.

+ Prior experience in consulting or professional services environments.

What We Offer

+ Opportunity to work on large-scale, global managed services engagements.

+ Exposure to modern IT operating models, cloud, automation, and AI-enabled delivery.

+ A collaborative team environment with strong mentorship from senior leadership.

+ Clear growth path toward Manager and Senior Manager roles within Managed Services.

+ Competitive compensation and benefits.

Are you ready to shape your future with confidence? Apply today.

EY accepts applications for this position on an on-going basis.