Manager - Digital Product Management Financial Crimes Risk

Manager – Digital Product Management Financial Crimes Risk

The newly created First line of Defense Financial Crimes Risk & Controls Center of Excellence (1LOD FCRC COE) will provide a holistic, enterprise-wide approach to our financial crimes risk management (FCRM) activities and will reside within Global Servicing.

This team will be responsible for establishing a robust control foundation for first line of defense FCRM activities across the company globally, including anti-money laundering, sanctions, payments controls, and anti-corruption. The team will partner closely with Technology to develop and deploy next generation capabilities that address key gaps and strengthen the first line's ability to detect and prevent financial crimes across our lines of business. The team will work in coordination with the Global Financial Crimes Compliance (GFCC) team within the Global Risk & Compliance organization.

Responsibilities include:

• Partnering closely with GCS (Global Commercial Services), Risk, Compliance, Legal, Operations, Technology, Data, and Enterprise Platform teams on strategic initiatives focused on delivering and scaling FCRM capabilities, strengthening regulatory controls, and modernizing the FCRM technology and data landscape.
• Operating in a complex, highly regulated environment, leading cross-functional delivery teams, and balancing regulatory commitments with long-term product strategy.
• Managing day-to-day product execution activities, including backlog refinement, solution requirements, testing coordination, release readiness, and post-deployment stabilization.
• Executing against product vision and roadmap, translating strategic priorities into detailed delivery plans, user stories, milestones, and success criteria.
• Managing workstream-level delivery execution, tracking progress, risks, dependencies, and issues, and escalating blockers or trade-offs.
• Partnering with Technology, Data, Analytics, Operations, Risk, and Compliance teams to support the build and deployment of integrated financial crime solutions across enterprise platforms.
• Ensuring delivery artifacts and implemented solutions meet control, audit, data quality, and governance requirements, in line with first-line ownership and second-line oversight guidance.
• Providing regular, structured delivery updates to stakeholders & partner teams, including status, risks, dependencies, and upcoming milestones.
• Bringing product mindset to improve execution efficiency and solution quality, incorporating regulatory feedback, operational insights, and emerging risk considerations into delivery enhancements.

Qualifications include:

• 3 plus years of experience in product management, solution delivery, or technology delivery, with significant experience in Financial Crime, Risk, Compliance, or Regulatory domains.
• Good understanding of FCRM concepts, including KYC / KYB, AML, sanctions, customer risk rating, investigations, controls, and regulatory obligations.
• Proven experience leading large-scale, cross-functional delivery programs in complex, highly regulated environments.
• Excellent communication and stakeholder management skills, with the ability to engage, influence, and align senior leaders across Risk, Compliance, Technology, and Operation.
• Bachelor's degree in business, risk management, computer science, engineering, or a related field, or equivalent professional experience.

Preferred Qualifications:

• Experience working with enterprise data platforms, customer data, or risk data is strongly preferred.
• Experience with GCS business processes and platform enabling key consumer products will be preferred.
• Advanced Degree preferred in business, risk management, computer science, engineering, or a related field.

At American Express, our culture is built on a 175-year history of innovation, shared values, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.