Manager - Digital Product Management

Product Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The product group within Global Financial Crimes Compliance (GFCC) is responsible for building and implementing innovative technology solutions for GRC; owns the vision and roadmap for capabilities, platforms, and modernization efforts.

This is a stakeholder facing role that is responsible for process vision and roadmap, customer experience, business architecture, capturing and grooming feature requirements, prioritization, status tracking and reporting, defining process SLAs and controls.

The Product Manager leads transformation of risk systems, plays a central role in detailing the blueprint, and works in close partnership with stakeholders in Financial Crimes Risk Management (FCRM) American Express Technologies (AET) as well as external experts to arrive at the best design/solution and oversee its execution.

Minimum Qualifications:

• 5 years of Product Management experience driving product implementation in an iterative approach.
• A good balance of business acumen and technical knowledge with a proven track record of driving platform innovation with a customer-first mindset.
• Bachelor's or master's degree in information technology, Computer Science, Information security, Mathematics, Statistics, or any other relevant qualification.
• Experience in large scale Technology Modernization and/or Transformations.
• Must have the ability to "connect the dots" between different requirements of different stakeholders.
• An established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, Agile, and SAFe principles.
• Strong leadership with the ability to influence others through partnerships.
• Must possess a growth mindset and creative thinking skills.
• Build empathy with customers and end users knowing that the impacts of their work can be felt across multiple entities.
• Strong knowledge of UI / UX development activities.
• Scaled Agile Framework (SAFe) Agilist Certification is a plus.

Preferred Qualifications:

• Financial Crimes business experience and related solution acumen
• Experience in Machine Learning model development and deployment into a production environment
• Experience in Generative AI, prompt engineering concepts, and implementation of GENAI production use cases and governance activities
• Experience working in low code/no-code environments
• Ability to evaluate product performance, define KPIs and monitor outcomes
• Experience in evaluating data quality, performing data governance or implementing reporting tools

Salary Range: $103,750.00 to $158,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.