QRM Product Specialist Consultant - C_MAT

Consultant, Quality and Risk Management Tech & Analytics

National Office Team

The National Office, a key Strategic Enabler in our new model, is comprised of professionals with various areas of focus that collectively provide mission critical services to support Deloitte's overall success. Whether focused on project financials, quality and risk management, methods and tools, sales excellence, talent, leadership support, or other activities, these professionals ensure that our Firm operates efficiently and that our people are able to effectively serve clients every day.

The Team

The mission of Quality and Risk Management (QRM) is to manage the risk in our growing and increasingly complex business to improve financial performance and protect the firm's assets and reputation. The QRM Tech & Analytics team sits within QRM to support the technology and analytics needs of QRM. This team promotes innovation, drives efficiencies and collaboration, and provides meaningful insights to manage risk and improve the quality in the way we sell and deliver projects. This results in market differentiation, improved client outcomes, and positions our business to navigate the growing complexity in our engagements.

Work You'll Do

The QRM Tech & Analytics team is looking for a high performing Consultant to support the advancement of strategic platform and tool enablement. This person would be serving as a functional expert, with the ability to quickly learn the functionality of a new product and serve as the communication liaison for the product. Core responsibilities for the role include:

• Provide functional support for multiple QRM products by managing the product/process related queries coming in from PPMD-level audience as well as QRM Risk Managers (RMs) in the common mailboxes.
• Proactively investigate the underlying causes of issues, and work collaboratively with RMs, Pursuit teams, technical teams, product specialists, and other cross-functional groups to facilitate efficient resolution of any functional or technical product concerns.
• Manage the QRM Risk consultation process by reviewing the risk consultation scheduling reports, scheduling risk calls based on priority, ensuring compliance, tracking successful completion, and following up with RMs and Pursuit teams as needed.
• Manage Risk call compliance related data and provide leadership reports on non-compliance.
• Support the functional team by bringing in product improvement ideas and requirements from the business stakeholders.
• Support the functional team by participating in User Acceptance testing and ensuring high product quality.
• Conduct system performance and operational checks.
• Monitor for defects and data issues. Escalate any issues to the technical team and help with triaging.
• Participate in team conferences to recommend and specify data requirements.
• Support continuous improvement in all functions (e.g., process automation, test automation, tool automation, etc.).
• Work collaboratively with others in support of team priority initiatives and/or ad hoc activities, as needed.
• Support and suggest ways to continuously improve processes to enhance relationships and business impact.

A successful candidate will possess these skills:

• Exceptional communication skills, with the ability to communicate (verbally and written) with all levels of the business, especially senior leadership.
• Exceptional attention to detail, time management, and organizational skills.
• Exceptional problem-solving skills, proactively and independently achieving effective resolutions.
• Strong analytical skills, with ability to multi-task.
• Strong ability to learn new tools and processes.
• Ability to work independently and as part of a team in a dynamic work environment.
• Ability to work successfully on a virtual team.
• Possess knowledge and experience working with internal technical systems.

Qualifications:

• Required: Education: Bachelor's degree (or foreign equivalent) with Business or Technical background.
• Experience Requirements: 2.5 to 5 years of relevant work experience.
• Experience with MS Office suite (Word, Excel, and PowerPoint).

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $60,000 to $110,500.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.