Senior Manager - Digital Product Management

Senior Manager Of Digital Product Strategy And Development

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS Product Development and Enterprise Solutions team leads product development on a robust portfolio of products and capabilities for our small business and corporate customers. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale.

One of the ways GCS advances its agenda is by building best-in-class digital solutions that enhance customer experiences, improve operational efficiency, and drive business growth.

Role Summary:

Our Corporate Digital Acquisitions team is leading a critical transformation within Global Commercial Services, building a next generation digital ecosystem that powers how businesses discover, apply for, and activate American Express products. This work sits at the center of our enterprise strategy to deliver integrated, customer first solutions across channels, segments, and markets.

As a Senior Manager of Digital Product Strategy and Development, you will define and drive the strategic direction of key digital acquisition capabilities. You will operate at the intersection of business strategy, customer experience, and platform modernization, translating enterprise priorities into clear product vision, multi year roadmaps, and measurable outcomes.

This role requires strong executive presence, structured thinking, and the ability to align diverse stakeholders around a shared strategy. You will connect long term ambition to near term delivery, influence cross functional leaders, and ensure our digital ecosystem scales consistently across products, personas, and geographies. Your impact will extend beyond individual features to shaping how we operate, measure success, and continuously improve acquisition performance.

Key Responsibilities:

• Lead the design and development of digital capabilities that enhance visibility, control, and engagement for Middle Market customers – enabling seamless insights, communication, and program management experiences that bring the Nova vision to life.
• Define and articulate a clear multi-year strategy for core digital acquisition capabilities, aligned to enterprise growth priorities defined by product management.
• Translate strategic objectives into a clear, outcome-oriented roadmap, balancing near-term delivery with long-term scalability and foundational capability development.
• Serve as a connective leader across Apply, Onboarding, and related journeys to ensure cohesive, end to end customer experiences.
• Own and drive discovery, experimentation, and post- MVP definition, including hypothesis development, success metrics, and learning agendas.
• Partner with Engineering, Design, Product, and Business stakeholders to align priorities and accelerate execution.
• Leverage quantitative and qualitative data (usage analytics, experimentation results, customer feedback) to optimize adoption, usability, and performance.
• Lead or influence experimentation and test-and-learn practices, including A/B testing, pilots, and iterative releases.
• Identify opportunities to improve digital efficiency, consistency, and reuse across platforms, journeys, and customer segments.
• Ensure solutions integrate seamlessly across systems, supporting cohesive, reliable, and scalable experiences.
• Develop clear narratives and executive ready materials that communicate strategy, tradeoffs, progress, and impact.
• Communicate product strategy, progress, insights, and results to senior leadership through clear narratives and reporting.
• Foster a culture of accountability, collaboration, and data-informed decision-making within and across teams.

Minimum Qualifications:

• 4-7 years of experience in product management, platform development, or related roles within financial services or technology.
• Proven track record in leading large product initiatives from concept to execution, particularly for digital experiences
• Strong ability to collaborate across teams and drive alignment on priorities and execution.
• Experience defining and delivering product roadmaps, managing multiple priorities while adapting to evolving business needs.
• Strong analytical skills with experience using data and research to guide decision-making.
• Proficiency in documenting business solutions to ensure a clear understanding of platform capabilities and their role in product development.
• Familiarity with agile methodologies and product development frameworks.
• Bachelor's degree in business, computer science, engineering, or a related field.

Preferred Qualifications:

• Master's degree (MBA) or equivalent.
• Experience in developing cross-product capabilities with a focus on improving efficiency and usability across multiple customer segments.
• Deep understanding of acquisition funnels, onboarding journeys, and platform scalability within commercial or enterprise contexts.
• Ability to align product strategy with business goals and drive meaningful impact.
• Experience presenting to senior executives and influencing cross-functional teams.

Qualifications

Salary Range: $123,000.00 to $215,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to,