Technical Product Manager - Customer Data & AI/ML

Job Opportunity At Insight Global

This role owns the strategy and execution of PetSmart's Customer Data Platform and AI/ML-driven products. These platforms power personalization, recommendations, and advanced analytics across digital and marketing channels.

You'll work closely with Data Science, Engineering, Marketing, and senior business leaders to turn customer data into real, customer-facing products that drive measurable business results.

This is a hands-on, senior-level role in a space that's still maturing – ideal for someone who enjoys building structure, setting vision, and influencing stakeholders.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

Skills and Requirements:

• 7+ years in technical product management, data platforms, or AI/ML products
• Hands-on experience delivering data or machine-learning products to production
• Strong understanding of customer identity, personalization, and marketing data
• Knowledge of data privacy and governance (CCPA, GDPR)
• Experience with cloud data platforms (AWS, GCP, Snowflake, Databricks, etc.)
• Ability to translate business and marketing goals into technical roadmaps
• Experience working with Agile/Scrum teams (Waterfall a plus)
• Excellent communication skills with both technical teams and business leaders
• Comfortable operating in ambiguous, fast-moving environments – Personalization or recommendation systems experience
• Experimentation frameworks and model performance metrics
• Retail or customer-focused industry background
• Jira, Confluence, release management experience