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CRM Product Owner
Manage and prioritize CRM features to improve sales and customer service efficiency
Pomeranian Voivodeship, Poland
Senior
1 week ago
Arrow Electronics
Distributes electronic components and enterprise computing solutions while providing design, engineering, and supply chain services to technology manufacturers and customers.
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Crm Product Owner
At Arrow Electronics, we are a global provider of technology solutions, helping customers shape the tangible future. With innovation at the core of everything we do, our collaborative and forward-thinking teams are transforming the way business gets done in today's digital world. Join us and be part of a company that is driving change across industries—from commercial to cloud and everywhere in between. As part of our company´s growth, Arrow is strengthening its teams and is looking for a CRM Product Owner.
Key responsibilities:
- Define and manage the CRM product roadmap, aligning it with business goals, commercial strategy, and user needs.
- Serve as the primary liaison between business stakeholders, end users, and technical delivery teams, translating high-level requirements into user stories and actionable features.
- Own the product backlog; prioritize features and enhancements based on business value, technical feasibility, and impact.
- Lead and participate in Agile ceremonies (backlog grooming, sprint planning, demos, retrospectives) and ensure clear acceptance criteria for each deliverable.
- Collaborate with Sales, Marketing, Customer Service, and IT to gather feedback, analyze pain points, and drive continuous CRM improvements.
- Maintain awareness of Salesforce platform capabilities, upcoming releases, and industry best practices.
- Ensure data integrity, compliance, and security standards are upheld within the CRM ecosystem.
- Monitor and report on CRM adoption, KPIs, and business outcomes.
- Champion user training, change management, and communication to ensure successful rollout and adoption of features.
Location: PL-Gdansk, Poland (Aleja Grunwaldzka) Time Type: Full time Job Category: Information Technology
About Arrow Electronics
Distributes electronic components and enterprise computing solutions while providing design, engineering, and supply chain services to technology manufacturers and customers.