Product Support/qa Specialist

Product Support/QA Specialist

AssistRx has engineered the perfect blend of technology and talent to provide life sciences companies with an efficient solution to improve patient uptake, visibility and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care.

A growing organization, AssistRx views our people as our strongest asset. Join us as we continue to make a difference...

We are seeking a highly detail-oriented and self-motivated individual to join our team as a Product Support/QA Specialist. In this role, you will use proprietary tools to build, test, and maintain a comprehensive library of electronic prior authorization (ePA) forms, as well as maintaining the company's comprehensive asset library encompassing a wide range of correspondence materials. This position plays a critical role in ensuring the accuracy and quality of our product offerings and supports the continued growth of our solutions portfolio. Success in this role requires the ability to work independently, conduct in-depth research, and demonstrate exceptional attention to detail and follow-through.

DUTIES AND RESPONSIBILITIES:

• Conduct comprehensive research using electronic sources, such as databases and online repositories, to identify and validate prior authorization (PA) forms for all relevant products.
• Build and maintain digital assets, including electronic prior authorization (ePA) forms and various correspondence materials, using internal proprietary systems.
• Test system modifications and new functionality to ensure accuracy and readiness for implementation; document and report software defects to developers or relevant departments.
• Participate in product design and development discussions, providing detailed input on functional requirements, usability, and potential risk areas.
• Analyze payer-provided content to create cohesive and compliant question sets, ensuring alignment with clinical and regulatory standards.
• Utilize basic clinical knowledge to correctly associate PA forms with appropriate products, therapeutic areas, and use cases.
• Create, edit, and maintain PDFs using Adobe Acrobat DC Pro to ensure proper formatting, accessibility, and compliance.
• Adhere to all applicable data privacy, security, and compliance standards, including HIPAA and internal data governance policies.
• Work independently to manage assigned tasks, meet deadlines, and maintain a high standard of quality across all deliverables.
• Support continuous improvement initiatives by identifying opportunities for increased efficiency, accuracy, and automation in form development and quality assurance processes.