Product Ops - Lead Program Manager

Product Ops Program Manager

At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

About The Team

Our Product Operations team is part of the Product Innovation organization, building products that customers love. We connect strategy to execution, ensuring product teams build the right things—and build them right—by streamlining workflows, decision-making, and alignment across teams. We support product, design, and research teams with the tools, visibility, and coordination needed to deliver consistent, customer-focused outcomes.

What You'll Do

Using a combination of skill, creativity, and leadership, you'll help AT&T set the vision for a diverse set of future experiences and products, designing out best-in-class experiences for how to build products efficiently and effectively. Map initiatives to business goals and customer priorities; distinguish short-term wins from long-term investments. Identify cross-team dependencies early to prevent delays and facilitate coordinated, timely product launches. Implement shared tools and frameworks for decision-making; provide visibility into enterprise goals and tradeoffs.

Who You Are

As a Product Ops Lead Program Manager, you should be:

• A strategic partner to stakeholders, ensuring experience continuity across end-to-end customer journeys.
• Collaborative, working closely with product, design, and research leaders on overall team vision and strategy.
• Guide for projects from pitch to completion, facilitating team productivity, managing expectations, and providing communication between teams and stakeholders.
• Great facilitator of alignment and communication across disciplines and organizations.
• Experienced in managing multi-disciplinary programs, with a strong understanding of the product lifecycle and operational best practices.
• Clear communicator, detail-oriented, and able to foster a collaborative environment.
• Thrive in ambiguity, drive decision making, and proactively identify, mitigate, and escalate risks.

We'd love you to apply for the Product Ops Program Manager role if you:

• Have 5-8 years of experience managing small to medium, multi-disciplinary programs.
• Demonstrate an understanding of the product design lifecycle process.
• Practice clear communication skills, both written and verbal.
• Have strong attention to detail, to capture the big picture and achieve product and organizational goals.
• Foster collaborative environment and support the team, ensuring health and productivity.
• Thrive in ambiguity – drives decision making.
• Clearly identify, mitigate, and escalates risk as necessary.

Job Contribution: An experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. Leads significant projects with strategic autonomy, influencing executive decisions. Mentors less experienced staff, implements long-term plans impacting the organization, and frequently collaborates with senior leadership.

Supervisor: No

Location

Dallas, TX

Education/Experience: Bachelor's degree (BS/BA) desired. 5+ years of related experience. Certification is required in some areas.

Our Product Ops - Lead Program Manager earns between $130,700 - $196,100 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
• AT&T internet (and fiber where available) and AT&T phone

If you're ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!