Associate Manager - Ecommerce & Product Operations (6 Month Contract)

Associate Manager - Ecommerce & Product Operations (6 Month Contract)

Authentic Brands Group (Authentic) is a leading sports, media, entertainment and lifestyle platform. As the owner of some of the most iconic and beloved intellectual property in the world, Authentic acquires and invests in brands to create long-term value for all of its stakeholders.

A digital-first, asset-light platform, Authentic sits at the intersection of culture, commerce and technology. It brings brands to life and cultivates fandom through powerful storytelling, premium content and unforgettable live experiences. Together with nearly 2,000 best-in-class licensing partners across 150 countries and an expansive distribution network, Authentic's brands drive more than $38 billion in annual systemwide retail sales worldwide.

This isn't your average day job. If you're hungry to drive ideas into action and own your career, let's chat. Our team is rapidly innovating to evolve and define the future of our brands. With the help of some of the brightest minds in retail, marketing, licensing, legal and more, we are building the intersection of digital and experiential marketing to help achieve that mission. We reimagine, evolve and transform brands! At Authentic, we foster an inclusive workplace where diversity of thought and expertise drive competitive advantage. Our global teams are built by go-getters who contribute unique perspectives and push the boundaries of creativity and innovation.

The Associate Manager, Ecommerce & Product Operations (6 month contract), is a key player in driving seamless online product operations across multiple digital sales channels and brand sites. This role manages the full product information lifecycle, supports test product setup, troubleshoots middleware integrations with dropship partners, and oversees product feed coordination to enhance customer experience and maximize sales performance.

More than just day-to-day operations, this position shapes how our brands succeed in the digital space. You'll collaborate with cross-functional teams—including merchandising, marketing, operations, and technology—to drive innovation at the intersection of product data and commerce.

If you're ready to take ownership of your career, expand your technical and business expertise, and help redefine brand commerce, this is the place to do it. This role reports to the Ecommerce Manager.

Key Responsibilities

Product Information Management (PIM):

• Maintain and update product data in the PIM system, ensuring accuracy, consistency, and completeness across all digital platforms.
• Collaborate with merchandising, marketing, and operations teams to standardize product attributes and enhance product discoverability.
• Monitor data quality and implement corrections to support seamless customer experiences.
• Coordinate with licensee counterparts to ensure data hygiene and job scheduling is preserved

Test Product Setup:

• Coordinate setup and validation of new product entries in ecommerce systems for testing purposes.
• Partner with development and QA teams to ensure accurate display, pricing, and functionality before product launches.
• Document and troubleshoot issues during product testing phases.

Middleware & Dropship Troubleshooting:

• Monitor and support middleware integrations that connect ecommerce platforms with dropship vendors.
• Diagnose and resolve order flow issues, product sync discrepancies, and fulfillment challenges.
• Collaborate with merchandising, operations and vendor support teams to ensure smooth daily operations and minimize downtime.

Merchandising Support:

• Act as additional merchandising support during peak periods with promo and product setup and QA.
• Help to standardize business rules across all brands (alt text naming convention, metafield value names, etc).
• Manage employee discount programs and support promo engine roadmap.
• Constantly QA front end for merchandising opportunities such as filter use, collection exposure and navigation updates.

Qualifications

• 2–4 years of experience in ecommerce operations, digital merchandising, or product data management.
• Hands-on experience with PIM systems, ecommerce platforms (e.g., Shopify, Magento, BigCommerce, or similar), and middleware integrations.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills with the ability to collaborate across cross-functional teams.
• Proficiency in Excel/Google Sheets; experience with SQL or data visualization tools is a plus.

Success Factors

• Ability to balance day-to-day troubleshooting with long-term process improvement.
• Comfortable working in a fast-paced environment with evolving priorities.
• Demonstrated ownership of ecommerce product data integrity and system reliability.

Primary Location Salary Range: $75,000 - $90,000