Product Operations Manager - Remote Eligible

Product Operations Manager

Avaya is seeking a results-driven and collaborative Product Operations Manager to support the Product Management organization in driving operational excellence, enabling agile practices, and optimizing product delivery. This role plays a critical part in scaling our operating model and aligning product strategy with execution.

Key Responsibilities

• Partner with Product Management to operationalize intake and prioritization processes for strategic portfolio initiatives.
• Lead tooling implementation, process design, training, and ongoing support to drive operational consistency and transparency.
• Support product simplification and portfolio rationalization initiatives to streamline and align offerings with business priorities.

Process Transformation & Agile Excellence

• Lead cross-functional initiatives to identify, design, and implement scalable operational processes that support agile product development.
• Facilitate key product operations routines, including roadmap planning, backlog management, prioritization sessions, and feature refinement.
• Foster a culture of continuous improvement by enabling teams to identify and resolve operational pain points and inefficiencies.

Project & Stakeholder Management

• Manage a portfolio of operational projects with a focus on execution, alignment, and timely delivery of results.
• Build trusted relationships and influence stakeholders across all levels of the organization, including senior leadership.
• Deliver clear and impactful communications to articulate operational challenges, solutions, and recommendations.

Analytics & Reporting

• Oversee reporting and analytics for Product Management, including VOC reporting, operational metrics, and delivery performance via tools like Productboard.
• Act as a liaison for cross-functional reporting and analytics, providing insights to support data-informed decision-making.
• Proactively identify and monitor performance trends, bottlenecks, and areas for improvement.

Operational Excellence

• Engage in hands-on problem solving to identify root causes of operational issues and implement practical, effective solutions.
• Influence change across a matrixed organization through strong communication, collaboration, and problem-solving skills.

• Drive operational rigor and promote consistency in practices, documentation, and execution.

The pay range for this opportunity is from $111,000 to $154,000 + performance-related bonus + benefits. This range represents the anticipated low and high ends of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, competencies, and location.