Sales Agent (travel Experience Designer)

Travel Experience Designer

Established in 1950, our client is the pioneer of premium all-inclusive holidays. They have been continuously innovating over the last 70 years and now offer close to 80 ski and sun resorts across Europe, Asia, Africa, America and the Caribbean as well as a luxury all-inclusive cruise offering. Our client offers a new way of experiencing holidays in its upscale friendly and multicultural resorts. Their success comes from the strong commitment to exceed customers' expectations and deliver an unforgettable experience.

Our client's management model separates Resorts from Markets. In this position, you will belong to the EAF Markets, which handles sales in Europe, Africa, and France in over ten countries.

As a Travel Experience Designer, you will be responsible for:

• Assisting agents to make their own bookings on the Travel Agent website, as well as book.
• Contributing with your expertise to achieve sales objectives and customer satisfaction.

Main missions:

1) Be a key player in customer consideration

• Welcome your client with a premium posture
• Create a personalized and lasting relationship with clients, proactively accompanying them throughout the sales process
• Ensure the follow-up and the satisfaction of Clients

2) Create a customized travel experience

• Collect / understand expectations and motivations of Clients
• Make recommendations to create a tailor-made trip
• Enhance destinations, products and the overall guest experience

3) Develop business activity

• Develop your turnover by recruiting and retaining Clients as well as selling additional services
• Identify business opportunities of Clients (M & E, Partnership, Sponsorship, Influencer, Recommendation)
• Update and follow the commercial data (customer file, data catching, complaint tracking)