Senior Manager – IT Business Partner, Product Services

Senior Manager – It Business Partner, Product Services

The Senior Manager – IT Business Partner, Product Services sits within Technology & Global Services (TGS) and serves as a business-facing liaison to Product Services (Quality, Regulatory, R&D, and Medical Affairs). The role leads demand intake and prioritization and translates business needs into well-defined initiatives and roadmaps that drive delivery of technology solutions and measurable value. This position operates as a senior individual contributor in a regulated, global environment, influencing excellence through expertise, collaboration, and execution. The successful candidate will bring digital and AI experience to modernize Product Services workflows while maintaining alignment to enterprise standards, governance, security, and quality/regulatory requirements.

Key Responsibilities:

• Partner with Product Services leaders to understand priorities, regulatory obligations, and operational needs
• Shape and manage demand through the TGS operating system; ensure initiatives are defined, prioritized, and aligned to approved roadmaps, including digital and AI-enabled opportunities
• Facilitate stakeholder alignment, decision-making, and communication across business, product, platform, and delivery teams
• Identify and escalate risks, dependencies, and compliance considerations with fact-based recommendations

• Support delivery and lifecycle management of Product Services solutions within defined scope and governance
• Coordinate with Product Owners, Platform Leads, solution architects, and delivery teams to drive predictable outcomes aligned to roadmaps and standards (including architecture, security, and regulated compliance expectations)
• Enable Product Services processes through technology, including automation and AI-enabled enhancements where appropriate (e.g., complaints, field actions, regulatory registrations, PLM, and in-scope Medical Affairs)
• Drive issue triage and release readiness with support teams; ensure operational stability, supportability, and continuous service improvement

• Lead or support execution of approved programs and projects, including planning, delivery coordination, stakeholder communication, and change management
• Track progress, dependencies, risks, and benefits realization; lead post-implementation reviews to confirm outcomes align to approved business cases

• Ensure regulated Product Services systems and changes are executed in accordance with applicable requirements (e.g., cGxP, 21 CFR Part 11) and BD policies/standards
• Support validation deliverables and evidence (e.g., requirements traceability, testing protocols, qualification activities) and ensure inspection-ready documentation
• Partner with Quality, Regulatory, Security, and Risk teams during audits, inspections, and assessments; coordinate timely responses and remediation plans
• Promote continuous improvement of regulated system controls (e.g., access, configuration, change control, periodic review, and appropriate automation/AI controls)

• Collaborate with other IT Business Partners to promote integrated, non-siloed solutions
• Identify and share improvements, standards, and best practices across TGS and Quality communities

Required Qualifications:

• Bachelor's degree or equivalent combination of education and experience
• 6–8 years supporting technology solutions in Product Services and other regulated functions within medical device/pharma (or similar)
• Experience driving digital transformation (e.g., automation and AI-enabled solutions) in regulated environments
• Working knowledge of relevant Quality and Regulatory standards for computerized systems (e.g., cGxP, 21 CFR Part 11) and how they apply across Product Services
• Experience with system development lifecycle activities, including documentation, testing, and validation
• Strong project and program coordination skills
• Excellent communication and collaboration skills, with the ability to influence without direct authority

Preferred Qualifications:

• Experience with Product Services platforms across Quality, Regulatory, and R&D (e.g., TrackWise, MasterControl, Rimsys, Kallik Veraciti, Teamcenter/Polarion), plus enterprise/integration & analytics (e.g., SAP, Pega, MuleSoft, Power BI)
• Experience applying digital and AI-enabled capabilities (e.g., automation, analytics) to modernize regulated workflows
• Familiarity with Product-based delivery models and Agile methodologies
• Experience supporting global deployments and adoption of enterprise technology solutions
• Demonstrated ability to work effectively in a matrixed, global organization
• Hands-on experience with integrations and data/reporting for regulated platforms

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Pay Transparency Statement:

At BD, we are committed to supporting our associates' well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:

• Annual Bonus
• Potential Discretionary LTI Bonus

Health and Well-being Benefits:

• Medical coverage
• Health Savings Accounts
• Flexible Spending Accounts
• Dental coverage
• Vision coverage
• Hospital Care Insurance
• Critical Illness Insurance
• Accidental Injury Insurance
• Life and AD&D insurance
• Short-term disability coverage
• Long-term disability insurance
• Long-term care with life insurance

Other Well-being Resources:

• Anxiety management program
• Wellness incentives
• Sleep improvement program
• Diabetes management program
• Virtual physical therapy
• Emotional/mental health support programs
• Weight management programs
• Gastrointestinal health program
• Substance use management program
• Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit

Retirement and Financial Well-being:

• BD 401(k) Plan
• BD Deferred Compensation and Restoration Plan
• 529 College Savings Plan
• Financial counseling
• Baxter Credit Union (BCU)
• Daily Pay
• College financial aid and application guidance

Life Balance Programs:

• Paid time off (PTO), including all required State leaves
• Educational assistance/tuition reimbursement
• MetLife Legal Plan
• Group auto and home insurance
• Pet insurance
• Commuter benefits
• Discounts on products and services
• Academic Achievement Scholarship
• Service Recognition Awards
• Employer matching donation
• Workplace accommodations

Other Life Balance Programs:

• Adoption assistance
• Backup day care and eldercare
• Support for neurodivergent adults, children, and caregivers
• Caregiving assistance for elderly and special needs individuals
• Employee Assistance Program (EAP)
• Paid Parental Leave
• Support for fertility, birthing, postpartum, and age-related hormonal changes

Leave Programs:

• Bereavement leaves
• Military leave
• Personal leave
• Family and Medical Leave (FML)
• Jury and Witness Duty Leave

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to