New Service Discovery: Identify and prioritize high-impact opportunities that align with hotelier needs and market trends in OTA and digital distribution.
Hypothesis Testing: Design experiments, MVPs, or service pilots to validate assumptions quickly and cost-effectively.
Cross-functional Execution: Collaborate closely with developers, designers, and operational teams to ship tests and features at high velocity.
Productization: Once validated, define service scope, workflows, and go-to-market plan to transition concepts into scalable offerings.
Customer Insight Loop: Engage with hotel clients, operations teams, and support channels to gather feedback and discover pain points.
Data-Driven Decisions: Set up measurement frameworks to evaluate experiments and refine direction based on usage, conversion, and retention metrics.
Market Awareness: Stay close to industry trends—AI tools for travel, OTA changes, booking engine tech, meta search, and API evolutions in the hospitality ecosystem.