Digital Product Owner, Salesforce CRM Patient Engagement

Digital Product Owner, Salesforce CRM Patient Engagement

Work mode: Hybrid

Onsite Location(s): Arden Hills, MN, US, 55112

About the Role:

As the Salesforce Product Owner for the Direct to Patient (DTP) Program, you will serve as a key liaison between business teams and technical partners to advance Salesforce.com capabilities that support a rapidly growing, innovation-driven call center operation. Embedded within the AFS Sales and Marketing organization, you will collaborate across functions to drive continuous improvement, digital integration, and enhanced customer experience. This role offers the opportunity to lead in a dynamic, Agile environment that values initiative, innovation, and measurable impact on patient outcomes.

Work Model, Sponsorship, Relocation:

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time.

Your responsibilities will include:

• Collaborate with cross-functional partners (Call Center, Marketing, Digital Enablement, IT) to identify challenges, gather data, evaluate processes, and develop Salesforce.com solutions that address business needs
• Develop a clear strategy and capability roadmap in partnership with cross-functional teams
• Define and prioritize business requirements, with a focus on rapid engagement, piloting, and iteration
• Represent the voice of the business and end users, maintaining a deep understanding of business processes and objectives
• Create and manage user stories throughout the intake and development lifecycle, in collaboration with the IT Center of Excellence (COE)
• Serve as the Product Owner for an Agile Scrum team, leading requirements gathering, backlog prioritization, and feature testing
• Align priorities across call center operations, front-end web development, and Salesforce/IT stakeholders
• Coordinate with divisional IT-business teams to ensure adequate support for Salesforce.com solutions
• Conduct formal user acceptance testing (UAT) and monitor performance metrics following implementation
• Stay current on Salesforce.com features, functionality, and innovations to inform solution design
• Provide Tier 1 and Tier 2 user support in partnership with analyst teams
• Conduct primary research to identify business drivers and inform the Salesforce platform strategy
• Train call center team members on new Salesforce features, integrations, and data quality best practices
• Collaborate on application integrations that extend the Salesforce ecosystem
• Participate in global design discussions at both the project and program levels

Qualifications:

Required Qualifications:

• Bachelor's degree in Business Administration or a related field
• At least 2 years of experience in business, operations, or process improvement
• Minimum of 2 years of hands-on experience as a Salesforce.com Product Owner
• Minimum of 2 years of experience working within an Agile framework
• Advanced proficiency in Microsoft Excel, with a strong understanding of complex data structures
• Demonstrated problem-solving abilities in addressing operational challenges
• Proven track record in conducting cost-benefit analyses and developing business cases
• Willingness and ability to travel up to 10% of the time

Preferred Qualifications:

• Master of Business Administration (MBA)
• Salesforce certifications (e.g., Administrator, Advanced Administrator, or related)
• Hands-on experience with multiple Salesforce cloud platforms such as Marketing Cloud, Communities, or Service Cloud
• Experience working in IT or sales-focused business environments
• Familiarity with customer relationship management (CRM) platforms and call center operations
• Strong financial acumen, including experience in budget analysis and defining business value
• Demonstrated success in driving process improvements; experience with Six Sigma methodologies is a plus
• Knowledge of or experience in the medical device or healthcare industry
• Strong presentation skills with the ability to influence cross-functional teams and drive alignment