Principal Product Manager - Field Service And Service Sales Technology

Principal Product Manager - Field Service and Service Sales Technology

This role is responsible for leading the digital enablement of Capital Equipment Field Service and Service Sales platforms and product technology stack. With a global footprint, this leader partners with business leaders and cross-functional stakeholders to define and deliver the vision, strategy, and roadmaps for Field Service and Service Sales technology—ensuring platforms are scalable, compliant, and value-driven.

The Principal Product Manager will oversee multiple enterprise product teams, set strategic direction for the ServiceMax platform, Field Service and Service Sales technologies, and drive adoption of modern product management, agile, and lean practices. This role requires enterprise-level influence, deep platform and business expertise, and the ability to ensure IT solutions deliver measurable business value, improved customer experiences, and competitive advantage.

Your responsibilities will include:

• Set and deliver enterprise vision and strategy for Field Service and Service Sales, aligning with global and divisional priorities
• Drive the product and platform roadmap in collaboration with Product Owners, balancing business value, compliance, and scalability
• Serve as executive-facing leader for IT Field Service and Service Sales, providing regular strategic updates to IT and business leadership
• Lead multiple cross-functional product teams (Product Owners, Engineers, BAs, Architects, QA, Tech Leads) to deliver high-value solutions
• Establish measurable product and platform objectives tied to business outcomes; track and drive accountability
• Guide prioritization, backlog management, release planning, and value delivery across multiple products
• Lead platform run operations globally, including SLA management, licensing management, and resourcing
• Adjust platform direction based on operational metrics, user insights, and business feedback
• Build trust with global stakeholders through transparent communication, demos, and business case alignment
• Serve as subject matter expert for Field Service and Service Sales technologies, regulatory needs, and integration strategies
• Represent BSC externally with vendors and industry partners; influence vendor product roadmaps
• Promote adoption of Agile, Lean, and DevOps practices across platform & product delivery
• Ensure collaboration with Quality, Regulatory, Legal, Security, and Privacy teams for compliant and secure solutions
• Develop and mentor product managers, advancing the maturity of product management practices across IT

Required qualifications:

• Bachelor's degree
• 7+ years of IT experience, including at least 3+ years in senior product management, project management, program management or enterprise platform leadership roles
• Proven success in delivering enterprise-scale digital solutions that drive measurable business value
• Demonstrated executive stakeholder management and ability to influence across global organizations
• Experience leading multiple product teams
• Strong background in agile delivery, product lifecycle management, and enterprise software implementation
• Demonstrated ability to operate in regulated environments and ensure compliance across IT solutions
• Excellent strategic thinking, problem solving, and communication skills with the ability to present to executive leadership

Preferred qualifications:

• Experience with ServiceMax, Salesforce Service Cloud, or comparable Field Service / Service Sales platforms
• Experience in implementation of large-scale transformational programs, specifically in test planning/execution, cutover, and go-live management
• Prior leadership in IT transformations involving adoption of Agile, Lean, and DevOps practices
• Knowledge of Contracting and Legal Processes within a global organization
• Knowledge of Service Sales and Field Service operations within a global organization
• Track record of industry engagement, representing IT platforms & solutions to vendors or external forums
• Demonstrated ability to lead cross-functional initiatives at enterprise scale with significant business impact
• Experience managing budgets, vendor relationships, and multi-year technology roadmaps

Compensation for non-exempt (hourly) and exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).