Product Manager - Growth And Product Experience

Product Manager, Growth and Product Experience

As companies grow, support demand scales with them — more questions, more tickets, more escalations, more pressure on response times, and more cost. Hiring more agents is no longer the answer.

Botpress is building an AI-native customer service platform that helps companies resolve more customer issues, reduce support load, and give human teams the context they need to handle what AI shouldn't.

We sell better outcomes: faster resolution, lower cost per conversation, cleaner escalation, better visibility, and support operations that scale without linearly scaling headcount.

Botpress already has the technical depth to support complex workflows, integrations, human-in-the-loop escalation, and production-grade AI automation. The next challenge is turning that power into a product experience that customer-facing teams can understand, trust, and adopt quickly.

We're looking for a Product Manager, Growth and Product Experience to own the journey from signup to activation, trust, and paid conversion across Botpress.

You'll own key growth surfaces — signup, onboarding, activation, and early conversion — and work at the intersection of product, UX, growth, customer research, and technical systems thinking.

Your job is to translate Botpress's technical depth into a customer-facing experience that makes support teams feel confident, capable, and ready to adopt. Botpress Desk is one of the most important surfaces in the short term, but your mandate is broader: help more of the right customers reach value, build trust, and grow with Botpress.

What You'll Do

• Own activation, time to value, time to trust, and early conversion across key Botpress product journeys.
• Write clear, lean product briefs, user stories, hypotheses, and decision docs.
• Identify where users get confused, hesitate, drop off, or lose confidence during their first product experience.
• Prioritize and fix "first-session trust debt": small UX/UI issues that hurt confidence, activation, or perceived product maturity.
• Use product data and direct customer conversations to find growth opportunities and measure impact.
• Work closely with Design and Engineering to ship fast, practical product improvements.