Senior Director, Product Design

Senior Director, Product Design

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.

What We're Looking For

We're seeking a seasoned Product Design Leader to join our team and lead high-impact areas of the product that are essential to Braze's continued growth. At Braze, Product Design works in close partnership with User Research, Product Management, and Engineering to uncover opportunities, define strategy and vision, and deliver high-quality experiences with strong attention to detail and execution.

In this role, you'll lead Product Design for the Channels division. The Channels division's vision is to be the trusted foundation for multi-channel customer communication—reliable, scalable, compliant, innovative, and easy to adopt—while enabling internal teams through effective platforms and practices.

The division is responsible for the full experience of Braze's customer engagement channels, empowering brands to deliver timely, personalized, and impactful messages at every touchpoint. This includes ownership of Braze's core messaging capabilities such as Email, SMS, Push, In-App Messages, Content Cards, WhatsApp, Line, Kakao, Viber, and Webhooks. Each channel is designed to be marketer-friendly, developer-reliable, and performant at scale.

These experiences reach billions of users every month across mobile, web, OTT, and messaging platforms. The division oversees the full message lifecycle including composition, configuration, delivery, analytics, and subscription management through a number of specialized teams.

In addition to messaging channels, this division also owns our Design Systems and front-end infrastructure teams. These teams enable all product surfaces to deliver consistent, intuitive, and efficient customer-facing interfaces that reflect Braze's visual identity and UX standards.

What You'll Do

You will be leading teams of designers that work within cross-functional teams dedicated to building the right products to support our growing customer base. While our platform will continue to serve several high leverage and differentiated use cases, we always want to make them easier to increase customers' productivity. Productive customers can spend more time on strategic tasks, which translate into better outcomes for their teams and their business. This principle will guide the mission of this Senior Director of Product Design.

As a people manager, you will have the autonomy to mold your teams to develop an exciting vision and achieve exceptional business outcomes. A candidate for this role will display a keen dedication to both the craftsmanship of the products we ship and the development of leadership skills in others.

• Managing, mentoring and inspiring teams of product designers and design managers, uplifting the quality of their research and design work.
• Contributing to the teams' vision and product plan, while working with the VPs of Product Management and Engineering to establish long-term product strategies and process improvements.
• Serving as a key member of the UX leadership team to surface ideas for improvement, share honest feedback, and lead key initiatives that benefit the entire UX team.
• Identifying and operationalizing cross-team efforts across product teams to ensure consistency for Braze customers.
• Closely collaborating with Product Management, Engineering and Research disciplines within, and across, departments.
• Collaborating with User Research partners to identify areas of research, develop a research plan, and act on research findings.
• Recruiting, interviewing and hiring candidates for your team and across the design org.
• Ensuring operational efficiency and accountability for design within the Channels division.
• Serving as an ambassador for design, and the multiple teams working within the Channels division.
• Helping to scale our design org, design and research operations, and the long-term health of our product design system, Beacon.

Who You Are

• 5+ years of design management experience.
• Strong communication, collaboration, organization, and leadership skills, particularly the ability to work with cross-functional stakeholders and balance multiple projects and priorities at once.
• Penchant for understanding complex problems and products; unafraid to discuss technical feasibility and long term technology planning.
• Clear, concise, and cogent communicator.
• Systems thinker.
• Organized and thorough; habitually documents and double-checks work.
• Comfortable with ambiguity, and learning through experimentation.
• Experience spearheading user research and/or working closely with UX researchers.

Bonus If You Have

• Experience working on marketing technology or customer engagement products.
• Experience in enterprise SaaS.
• Experience leading a mature design systems team.
• Examples of successfully leveraging AI tools for various parts of the design process.
• Experience designing mobile app experiences.
• Portfolio of the work you have led demonstrating skills in the following areas:
• Working on complex applications
• Excellent visual design and storytelling skills
• Strong prototyping skills
• Leveraging AI prototyping tools in the design and research process
• Conducting research and carrying research insights into the work
• Partnering with engineers to release features with a high level of usability and craftsmanship
• Demonstrable business impact

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $251,700 - $279,600/year with an expected On Target Earnings (OTE) between $289,300 - $321,400/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part-time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

What We Offer

From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

About Braze

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. In