Product Owner (chatbot)

Product Owner (Chatbot)

BRMi is seeking a Product Owner to manage a product backlog and deliver self-service and/or personalized member experiences in the voice channel, with a focus on self-service via Natural Language Processing and conversational design.

Ideal candidates have experience leveraging Natural Language Processing / chatbot solutions in the voice channel to drive efficiencies and streamline experiences. A proven track-record working with internal stakeholders, development teams, and user experience designers in an agile/scrum environment is also desired.

Hybrid in Pensacola, FL

Benefits:

• Comprehensive Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Employer-Paid Short-Term and Long-Term Disability Insurance
• 401(k) Plan with Immediate Vesting eligibility on the first of the month following start date
• Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays
• Educational Assistance

Salary: 80k-100k

Responsibilities:

• Collaborate with enterprise users and stakeholders of the system to collect/define requirements and understand potential impacts to overall chatbot design and end-to-end voice channel experience
• Take end-to-end ownership of features to deliver incremental value and meet "Definition of Ready" for planning events and portfolio reviews
• Create, maintain, and prioritize the product backlog items (PBIs) in Azure DevOps for assigned features with input from leadership and Agile team members
• Ensure Acceptance Criteria support functional test script creation and adequate testing of assigned features
• Review experience documentation with designers/developers to ensure intended design aligns with original vision and meets stakeholder business needs
• Conduct independent user acceptance testing of experience PBIs / user stories supporting assigned features
• Stakeholder and Agile Team Engagement
• Drive agile team members, stakeholders, and outside development teams to meet established deadlines
• Ensure development/vendor team prioritizes tasks based on stakeholder needs
• Communicate timelines with stakeholders and account for business needs (training material, change management, etc.), to include progress throughout the development process
• Communicate / escalate obstacles and risks to program leadership, as appropriate
• Conduct live and/or recorded demonstrations of final experiences with stakeholders
• Perform other duties as assigned

Qualifications:

• Proven experience as a Product Owner in Agile environments, preferably within financial services industry
• Demonstrated understanding of IVR systems and chatbot / AI technologies, to include natural language processing and conversational designs
• Hands-on experience with Microsoft Azure Bot Framework
• Proficiency in managing backlogs and kanban boards using Azure DevOps.
• Excellent communication and stakeholder management skills.
• Ability to work cross-functionally with technical teams, business units, and third-party vendors.

BRMi will not sponsor applicants for work visas for this position.

This is a W2 opportunity only.

EOE/Minorities/Females/Vet/Disabled

We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.