Director Regional Operations Excellence & Productivity

Director Of Operational Excellence & Productivity

We are Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market. You'll feel proud of the work you do here every day to transform the future of home building and help make the dream of home ownership more achievable. At BFS, we believe building a successful career is not solely defined by a degree. Your experience, skills, and passion are just as important, if not more so. As such, we are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels.

The Director of Operational Excellence & Productivity is responsible for driving alignment and execution of key company initiatives, lean processes, and digital programs across assigned regions or divisions. This role ensures initiatives translate into measurable productivity gains, improved customer service, and sustainable competitive advantage. Partnering closely with Region SVPs, Division Presidents, Operations leaders, and FSC teams, this role leads change management, process standardization, and continuous improvement efforts to deliver 3–5% annual productivity improvement while ensuring strong field adoption and execution.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

• Drive alignment and execution of enterprise, divisional, and regional initiatives to improve operational efficiency, consistency, customer experience, and competitive advantage.
• Partner with Region SVPs, Division Presidents, Regional Operations leaders, and FSC teams to deliver sustained productivity improvements of 3–5% annually.
• Lead change management efforts from concept through full implementation for operational, process, and technology initiatives.
• Serve as the primary liaison between FSC and field locations to prioritize, sequence, and implement operational, process, compliance, and data initiatives.
• Translate strategic initiatives into clear, executable field-level operating models, SOPs, and training programs to ensure consistent adoption.
• Utilize the 1 Team operating system to drive standardization, best practices, and scalable process improvement across multi-site operations.
• Lead and participate in lean initiatives, Kaizen events, and continuous improvement efforts to simplify processes and eliminate waste.
• Develop detailed execution plans, implementation roadmaps, and timelines to deploy initiatives effectively and sustainably.
• Assist in preparing cost/benefit analyses, budgets, and capital expenditure requirements related to implementation plans.
• Support the identification, preparation, and readiness of pilot locations and manage pilot execution through full rollout.
• Support market teams in the development, implementation, and adoption of enterprise tools and digital programs (e.g., DDMs, Design, Dart, and other digital initiatives).
• Partner with functional leaders to develop training materials, documentation, and job aids for new and existing processes and technologies.
• Ensure operational tools and digital solutions are embedded into daily workflows and deliver measurable value.
• Define success metrics, KPIs, and benchmarks for initiatives and track performance against established targets.
• Publish progress reports and prepare executive-level updates, field communications, and periodic company publications related to initiatives and outcomes.
• Build strong cross-functional relationships and drive collaboration, accountability, and sustained adoption across the organization.
• Monitor productivity performance within assigned regions or divisions and proactively address risks to achieving targets.

May have operational excellence, lean, or productivity leaders reporting directly or indirectly. Provides coaching, prioritization, and direction to ensure alignment with enterprise objectives.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Bachelor's degree in Business, Engineering, or related field OR equivalent experience (10+ years) demonstrating strong leadership, analysis, and learning capability.
• Minimum 5 years' experience in a building materials, distribution, manufacturing, or multi-site operational environment.
• Preferred: 5+ years leading lean process improvement or operational excellence initiatives.
• Proven experience leading integrated process and technology initiatives across multiple locations.
• This position requires regular travel and considerable on-site presence at field locations to meet operational demands.

Strong understanding of multi-site operations, distribution or manufacturing environments. Demonstrated expertise in lean process analysis, continuous improvement, and change management. Excellent verbal, written, and presentation skills with the ability to influence at all organizational levels. Strong project and program management capabilities. Data-driven mindset with experience developing KPIs, benchmarks, and performance metrics. Advanced proficiency in MS Office (Excel, Word, PowerPoint); working knowledge of MS Project and Visio preferred. Six Sigma Lean training and/or Black Belt certification strongly preferred. Experience with industry tools and analytics platforms (e.g., SAP, PowerBI, excel, NxTrend, Online/Trend, or similar) a plus. Ability to travel regularly to support field implementation and change adoption.

Know the Business: Builds deep knowledge of BFS's operating model and financial drivers, market position and the industry landscape to make informed decisions that create value. Focus on the Customer: Anticipates customer needs, applies insights to decision-making and drives customer-centric solutions that create business value. Plan for Tomorrow: Thinks strategically, anticipates future challenges and positions the business for long-term success. Earn Trust: Acts with humility, integrity and authenticity so others —inside and outside BFS — know they can count on you. Model Empathy: Listens actively, respects different perspectives and fosters a workplace where people feel valued and supported. Succeed Together: Builds and strengthens partnerships inside and outside BFS by collaborating, aligning efforts and driving shared success. Deliver Results: Consistently meet or exceed goals through effective execution and accountability. Continuously Improve & Innovate: Seek new ideas and approaches to enhance processes and outcomes. Embrace Change: Adapt quickly to evolving priorities and drive positive transformation. Invest in the Team: Support growth and development through coaching, feedback, and opportunities. Attract & Hire the Best: Identify and recruit top talent aligned with organizational values and goals. Adopt a Growth Mindset: Demonstrate curiosity, resilience, and openness to learning and improvement.

Work is primarily performed in an office setting and is generally sedentary, with standard physical requirements associated with computer use. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular use of computer equipment
• Occasional travel may be required