Coordinator Marketing National Casino Regional - Full Time (harrah's Atlantic City/ces)

Job Summary

Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.

$18.00 Per hour

How You Will Create the Extraordinary

Performs the following functions for Atlantic City Operations: Coordinates customer services for internal and external customers as required on assigned shift. Functions as a call center reservationist for the National Casino Marketing department in the Atlantic City region. Meets and welcomes customers. Arranges room and transportation for arriving and departing guests, including assistance with check-outs utilizing NCM guidelines. Provides independent agents and branch offices with accurate information regarding comp status for quality gaming customers based on player rating. Handles phone requests from gaming customers for reservations and explains criteria for customers to qualify for comps. Responsible for all data entry, records collection and proper record maintenance and timely completion of Charter activity using multiple computer systems. Greets buses at property, charter planes at airport and creates/distributes Tiered Cards and requested coupon packages to passengers. Manages scheduling, invoicing and payment for various bus and plane programs. Responsible for training new hires on LMS, CMS, reservation system and group reservations. Responsible for maintaining airfare and advertising reimbursements, including but not limited to obtaining approvals, maintaining log of invoices and ensuring timely payment. May assist with various programs or special events. May be required to travel. Completes all other duties as assigned. This position is not authorized to issue cash comps of $10,000 or more.

What You Will Need

College degree or equivalent experience. Communication and organizational skills. Two years customer service experience and/or CRT experience and Microsoft office skills desired.

NJ CER LICENSE REQUIRED

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

Job Info

• Job Identification 84532
• Job Category Sales and Marketing
• Job Schedule Full time
• Locations Harrah's Atlantic City (On-site)