Marketing Operations Dual Rate Supervisor

Marketing Operations Representative

Rate of Pay: Marketing Rep $19/HR - Supervisor $23/HR

Status: Full Time

Team Member Perks & Benefits:

• Great benefits including medical, dental, and vision!
• Enjoy discounts on shopping, travel, and more through our rewards program
• On-site employee dining options
• Paid orientation and on-job training provided
• Paid time off, 401K match, and life insurance
• And More!

Essential Duties and Responsibilities:

Marketing Operations Representative:

• Introduces the CAESARS Rewards Tiered Card to new players, replaces lost cards for our guests.
• Ensures initial customer contact is courteous, informative, and thorough.
• Greets customers as a company representative and provides information concerning specific functions.
• Reviews player rating screens and issues complimentaries in accordance with established complimentary issuance policies and procedures for restaurants, shows, etc.
• Updates and maintains customer information to accurately reflect customer profile.
• Enters new customer accounts when necessary
• Greets and manages arrival process for customers coming in charter buses or daily line service.
• Assists at assigned special events and promotions by greeting and checking in guests.
• Issues promotional amenities or prizes, redeems coupons, maintains accurate records, banks and inventory control records, and other related duties as assigned by supervisor.

Marketing Operations Supervisor:

• Assists with all staff, guest and interdepartmental interactions in the CAESARS Rewards and Bus Operation areas during assigned shift.
• Assists with overall execution of marketing events and promotions.
• Responsible for promoting the CAESARS Rewards program and implementing superior customer service delivery relevant to achieving company and department CAESARS Service goals.
• Ensures the safe, smooth operation of all Marketing services, events & promotions. Monitors customer service levels in CAESARS Rewards, Promotions and Special Events areas.
• Assists with training team members.
• Assists with handling customer problems and complaints during assigned shift ensuring maximum customer satisfaction.
• Assists with coordinating arrangements for patrons coming by charter bus and daily "on-line" service.
• Assists with the acceptance, inventory, assignment for distribution or reconciliation of coupons, which are ultimately considered in the calculation of gross revenue requests and is accountable for cash/coupons for applicable events.
• Evaluates complimentary issuance decisions and provides guidance for same ensuring consistent application of complimentary issuance program.
• Maintains department stock inventory records replenishing promotional stock as necessary.
• Responsible for compliance with all regulatory requirements within area of responsibility.

About Us

Join the thousands of winners at Horseshoe Casino Hammond! Located just 20 minutes from downtown Chicago, Horseshoe Hammond is the premier entertainment and gambling destination in Chicago and Northwest Indiana. Horseshoe boasts more than 2,100 slot machines and over 100 table games. Even appetites win at Horseshoe Casino! Enjoy fresh dining options from The Eatery: Café and H Burger. Horseshoe Hammond has been awarded Best Place To Work for the last 9 years!

Job Info

Job Identification 81579

Job Category Sales and Marketing

Job Schedule Full time

Locations Horseshoe Hammond