Product Manager - Conversation Intelligence - Remote Eligible

Calabrio Product Manager

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change.

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.

We are looking for a forward-thinking Product Manager with strong expertise in AI technologies to drive innovation in our Quality Management & Conversation Intelligence (QM & CI) products. This role will focus on creating integrated use cases that deliver enhanced suite value, enabling our customers to achieve smarter, data-driven workforce engagement outcomes.

What You'll Be Doing:

• Define and articulate a strategic product roadmap that leverages AI capabilities across QM & CI, ensuring alignment with business objectives and customer needs.
• Identify, design, and prioritize AI-driven use cases that combine WFM and QM & CI to deliver measurable value such as improved forecasting, scheduling, agent performance, and customer experience insights.
• Work closely with customers to understand pain points and translate them into actionable product requirements that enhance the end-to-end workforce engagement suite.
• Partner with engineering, data science, UX, and go-to-market teams to bring innovative features to life, ensuring successful execution from concept to launch.
• Monitor market trends, AI advancements, and competitor offerings to maintain a differentiated product strategy.
• Build strong business cases for AI initiatives, demonstrating how integrated capabilities improve efficiency, reduce costs, and drive customer satisfaction.
• Represent the product vision internally and externally, establishing the company as a leader in AI-powered workforce engagement solutions.
• Leverage customer data, market research, and performance metrics to guide prioritization and validate success.

We're Looking For:

• Strong understanding of AI/ML concepts and practical experience in applying them to business problems, preferably in QM & CI domains.
• Familiarity with workforce management, scheduling, forecasting, performance analytics, quality monitoring, and customer insights.
• Ability to interpret data, translate insights into strategy, and drive data-informed product decisions.
• Proven track record of working with cross-functional teams and influencing stakeholders across levels.
• Strong empathy for customer needs, with the ability to translate challenges into high-value product features.
• Excellent written, verbal, and presentation skills to convey complex concepts to technical and non-technical audiences.
• Passion for emerging technologies and a track record of driving innovative product features.