Conversation Designer - Remote Eligible

Conversation Designer

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of customer interactions — across voice, chat, email, and social messaging — to deliver actionable insights that drive better business outcomes. By empowering both AI and human agents with deep conversation intelligence, we help organizations enhance customer experience, improve operational performance, and automate at scale.

We are seeking a creative and experienced Conversation Designer to join our team in Prague, Czechia. In this role, you will shape the future of conversational AI by designing and optimizing engaging, intelligent interactions that power enterprise-scale AI agents. You will work closely with clients, product, and engineering teams to build conversational solutions that are intuitive, effective, and aligned to business goals. Your contributions will directly influence how customers and users interact with AI-driven systems across industries.

Responsibilities

Design, build, and optimize conversational experiences for AI-powered agents using CallMiner's in-house agent builder

Translate client business requirements and use cases into clear, effective conversational flows

Create end-to-end conversation designs ranging from demos to complex, enterprise-grade AI agents

Leverage large language models (LLMs) and prompt engineering techniques to improve intent understanding, dialog flow, and response quality

Launch, monitor, and iteratively improve conversational experiences based on performance data and user behavior

Analyze conversation data to identify trends, gaps, and optimization opportunities

Collaborate closely with Product and Engineering teams to provide feedback and help improve the agent builder platform

Partner with cross-functional teams (Professional Services, Product, and Clients) to ensure solutions meet business objectives

Contribute to internal documentation, best practices, and design guidelines

Stay current on advancements in conversational AI, LLMs, and user experience design