Senior Product Manager, Customer Solutions

Senior Product Manager, Customer Solutions

Cambridge Mobile Telematics (CMT) is the world's largest telematics service provider. Its mission is to make the world's roads and drivers safer. The company's AI-driven platform, DriveWell Fusion®, gathers sensor data from millions of IoT devices — including smartphones, proprietary Tags, connected vehicles, dashcams, and third-party devices — and fuses them with contextual data to create a unified view of vehicle and driver behavior. Auto insurers, automakers, commercial mobility companies, and the public sector use insights from CMT's platform to power risk assessment, safety, claims, and driver improvement programs. Headquartered in Cambridge, MA, with offices in Budapest, Chennai, Seattle, Tokyo, and Zagreb, CMT measures and protects tens of millions of drivers across the world every day.

As a Senior Product Manager in the Customer Solutions team, this role would be responsible for the development of products and services to support our growing customer base. The product areas would be varied - maintaining and enhancing the SDK Reference App, adding product features to our mobile apps framework as per customer needs and to developing an Analytics tool that enables our customers to access data and insights. In addition, this role would be driving the product enablement of various CMT products like Crash and Claims so that these can be delivered to our customers through the customer teams.

CMT is looking for a collaborative, customer-committed, and creative Senior Product Manager, Customer Solutions who wants to join us in making roads safer by making drivers better!

Responsibilities:

• Own the development and execution of the product roadmap for mobile SDK integration and SDK sample apps, analytics tools and DriveWell Mobile Apps • Engage with customers to gather feedback, understand their requirements, and ensure that our products address their needs effectively • Collaborate with internal teams, including engineering, UI/UX design, data insights and other cross functional teams to translate user needs to successful product features • Lead the end-to-end product development cycle: backlog prioritization, sprint planning, and grooming of tasks/stories to ensure the successful delivery of new features and enhancements • Drive the successful enablement of CMT products by developing compelling product narratives, training materials, and documentation that help internal teams to deliver our products to our external partners • Be the champion of our products and assist customer solutions and customer success teams to provide solutions to customer problems • Mentor and train more junior team members, providing guidance and support • Complete any additional tasks as they arise

Qualifications:

• Bachelor's degree or equivalent years of experience and/or certification in Computer Science, Engineering, or a related field • 4+ years of relevant working experience in product management, with experience in mobile apps and SDK integration and data analytics tools • Passion for driving product excellence and delivering high-quality solutions to customers • Demonstrated ability to collaborate effectively with cross-functional teams • Strong understanding of agile development methodologies and experience working in an agile environment • Flexible and adaptive to varying needs with excellent problem-solving skills and attention to detail • Strong verbal and written communication skills, with the ability to effectively convey technical concepts to both technical and non-technical stakeholders • Ability to work independently with minimal supervision and exercise wide latitude for independent judgment • Experience working with insurers or in the telematics industry is a plus

Compensation and Benefits:

• Fair and competitive salary based on skills and experience, and annual performance bonus • Equity may be awarded in the form of Restricted Stock Units (RSUs) • Medical, Dental, Vision and Life Insurance, matching 401k, short-term & long-term disability and parental leave • Unlimited Paid Time Off including vacation, sick days & public holidays • Flexible scheduling and work from home policy depending on role and responsibilities

Additional Perks:

• Feel great working to improve road safety around the world! • Join one of our many employee resource groups including Black, AAPI, LGBTQIA+, Women, Book Club and Health & Wellness • Extensive wellness, education and employee assistance programs • CMT will do all that is possible to support our employees and create a positive and inclusive work environment for all!

Commitment to Diversity and Inclusion:

At CMT, we believe the best ideas come from a mix of backgrounds and perspectives. We are an equal-opportunity employer committed to creating a workplace and culture where everyone feels valued, respected, and empowered to bring their unique talents and perspectives. Diversity is essential to our success, and we actively seek candidates from all backgrounds to join our growing team.

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability state. CMT is headquartered in Cambridge, MA.