Manager, Product Design

Product Design Manager

For over 20 years, we've been on a mission to change banking for good and build relationships with Canadians by making credit accessible, simple, intuitive, and rewarding. We want to help Canadians succeed with credit, because we believe in people - in our customers, in our associates, and in talent like you!

Our Experience Design (XD) Team is at the forefront of enriching our customers' digital experiences and represents the voice of our customers. We are seeking an exceptional Product Design Manager to join our Experience Design (XD) team, reporting directly into the Head of Experience Design. We're looking for someone who will be a strong advocate for our customers and seek to make a true impact on them through their work. We love to experiment and learn, we are excited about our future, and we need your help to get there!

Your responsibilities:

• Collaborate and communicate closely with key partners and stakeholders in design, marketing, creative, product management, and engineering to plan and deliver on business initiatives
• Work closely with our UX research team to guide and influence the iteration of designs
• Help build, mentor, and lead a team of exceptional Product Designers to deliver work that is aligned with the organization's goals across the spectrum of experience design - including UX, UI, IA, Service Design
• Provide oversight and guidance for your team from discovery through to launch leveraging crits, collaboration, and other HCD methodologies and practices
• Balance hands-on practice with stepping back to enable your team to grow and develop their skills
• Assist in managing the intake and prioritization processes to ensure designers are on highest impact work that complements and stretches their skills and growth opportunities
• Evolve and scale standards and best practices for design
• Actively monitor industry trends to influence our roadmap and future state

Basic Qualifications:

• Bachelor's Degree in HCI/UX, Social Science, Psychology, Research, or other related field, or equivalent experience
• 5+ years of product design experience (UX, UI, IA) in consumer and mobile products
• 5+ years of experience with design thinking and agile methodologies
• 2+ years of experience leading design teams, growing and developing design talent
• Portfolio of work that demonstrates experience, expertise, and process of creating human-centred design solutions with measurable results
• Strong, proven experience designing for the mobile channel and for mobile apps
• Experience in establishing, scaling, and evolving design systems, processes, governance models, and best practices
• Excellent communication and storytelling skills

Preferred Qualifications:

• Experience working on consumer and mobile products
• Experience working with a variety of business partners and delivering tangible outcomes
• Experience with service design
• Experience working in a regulated industry is a nice to have

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you'll discover that Capital One is committed to helping you live your best life.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.