Principal Associate, Product Operations & Process Management - AML Next Gen Investigator Platforms

Principal Associate, Product Operations & Process Management - AML Next Gen Investigator Platforms

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo and driving sustainable customer experiences through technology. In Enterprise Risk Management (ERM), we ensure this innovation is built on a foundation of excellence.

Product Operations plays a vital role in the Next Gen Investigation Ecosystem. We don't just watch from the sidelines; we document, monitor, and control the critical processes that allow our products to thrive. We are the bridge between bold intent and execution, ensuring our platforms are "Well Managed" for our businesses, our customers, and our stakeholders.

As a Principal Process Associate in Product Operations, you will support the Anti-Money Laundering (AML) Investigator Platforms team as a primary liaison between Product, Operations, Technology, and our risk partners. You will uniquely blend process execution, change management, and stakeholder partnership to ensure our investigative tools operate at peak efficiency.

We are seeking a Process Specialist—someone who can navigate complex regulatory landscapes while maintaining an obsessive focus on the "Voice of the Customer."

The Ideal Candidate:

• A Master of Balancing Priorities: You thrive in high-energy, fast-paced environments. You can seamlessly manage multiple initiatives and diverse stakeholders simultaneously, ensuring every "Well Managed" goal is met without sacrificing quality.
• Driven Toward Execution: You display strong initiative and the ability to drive and motivate partners toward common goals. You don't just identify a problem; you support the solution from triage to resolution.
• Technologically Adept & Adaptable: You are a forward-thinker who is quick to adapt to dynamic Agile environments. You are intellectually curious, asking the right questions to challenge conventional thinking and improve the status quo.
• An Influential Partner: You can effectively communicate and influence partners across multiple functional areas, translating technical needs into business outcomes.
• A Master of Synthesis: You can develop, edit, and deliver presentations that distill complex insights into actionable change management strategies.

Specific responsibilities and skill set required include, but are not limited to:

Process Governance & Coordination

• Drive Improvements: Monitor and report on process health; contribute to the planning of redesign initiatives to eliminate friction.
• Control Support: Establish and manage process controls and maintain formal development/management documentation to ensure a continuous "Well Managed" state.
• Access Management: Own and execute Access Management processes, certification, and ongoing user access requests.
• Policy Maintenance: Support the maintenance of policies and standards that govern the Next Gen ecosystem.

Product Operations & Execution

• The "Front Door": Act as the primary intake for user issues. Manage support channels, triage topics, and collaborate with Product and Tech to drive rapid resolutions.
• Go-To-Market Support: Partner with business customers on user communications and go-to-market plans, ensuring smooth feature adoption.
• Quality Assurance: Support User Acceptance Testing (UAT) efforts for product feature delivery.
• Risk Liaison: Support audit and exam requests, partnering with Product and Technology to provide timely and accurate evidence to the Second/Third Line.

Insights & Partnership

• Voice of the Customer: Collect and organize qualitative and quantitative data to provide transparency to senior leadership regarding user needs and platform performance.
• Regulatory Support: Navigate regulatory requirements to ensure all product delivery and process improvements remain compliant.
• Collaborative Outcomes: Partner with Product, Technology, and stakeholders to achieve desired outcomes by clarifying needs and providing appropriate solutions.

Basic Qualifications:

• Bachelor's Degree or military experience
• At least 3 years of experience in Financial Services.
• At least 3 years of experience in Process Management.
• At least 3 years of experience working on cross-functional projects and programs.
• At least 2 years of experience in Risk Management.
• At least 2 years of experience in Project Management.

Preferred Qualifications:

• 4+ years of Financial Services and Process Management experience.
• 3+ years of experience with Root Cause Analysis or Process Improvement.
• 1+ years of experience working in an Agile environment.
• Professional certification in Agile, Lean, Six Sigma, or PMP.
• Business Process Management (BPM) certification or equivalent professional experience.
• Proficient in Google Workspace (e.g., Draw.io, Google Slides, and Google Sheets).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $108,900 - $124,300 for Principal Process Manager

Richmond, VA: $98,900 - $112,900 for Principal Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).