Principal HR Coordinator - Product Operations Support

Principal HR Coordinator - Product Operations Support

Our Joining Product Operations Support team is looking for a detail-oriented specialist to champion our interview products through a year of transformational growth. You will act as the voice of the customer—managing escalations, streamlining bug reporting, generating end-user data and insights and collaborating with Product teams to prioritize high-impact development. The ideal candidate is a strong communicator who thrives on precision and problem-solving.

Summary of Responsibilities:

• Provide expert oversight for end-user inquiries and escalations, ensuring all issues are resolved within established Service Level Agreements (SLAs).
• Identify, document, and remediate product bugs by partnering across Product, Tech, and Risk teams.
• Own recurring processes, audits, and control tests to ensure product stability and compliance.
• Perform critical product data maintenance to ensure seamless usability and system health.
• Convert thousands of monthly interactions into structured data, providing a clear "health report" of the Joining experience.
• Infuse end-user and product insights into the Talent Acquisition ecosystem to advocate for and prioritize delightful, consumer-grade user experiences.
• Proactively identify and implement process enhancements that boost both user satisfaction and operational efficiency.
• Consult on and establish onboarding support models for new product launches and feature updates.
• For an upcoming interview product launch, create, maintain, and deliver high-impact training content and documentation for end-users and internal support teams.
• Build and sustain strategic partnerships with internal stakeholders, cross-functional partners, and external vendors.
• Partner with leadership to identify, design, and execute process optimizations designed to increase automation and create additional capacity.
• Act as a subject matter expert, providing backup support and training to fellow Product Operations team members.

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification
• At least 1 year of experience in an operations environment
• At least 1 year of experience in a customer support
• At least 1 year of experience in process improvement

Preferred qualifications:

• Experience in Human Resources
• Experience with project management
• Experience with process management
• Experience interpreting metrics and trends
• Ability to quickly and effectively adapt to change
• Proven problem solving, analytical and decision-making skills
• Ability to embrace new systems and process enhancements
• Willingness to work flexible hours due to varying needs within the program
• High degree of professionalism and integrity when interacting with all customer contacts

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $62,500 - $71,300 for Principal HR Coordinator

Richmond, VA: $56,800 - $64,800 for Principal HR Coordinator

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.