Senior Assocaite, Product Management - Multi - tenant Platform Excellence (ecbr)

Senior Associate, Product Management- Multi-Tenant Platform Excellence (eCBR)

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you.

The Opportunity

As eCBR scales from a single-tenant solution to a high-velocity, multi-tenant powerhouse, we are looking for a Senior Associate Product Manager to partner with our customers and Risk teams to identify and build new features that will improve the customer experience, accuracy, and resilience of the platform.

The Charter

In this role, you will be delivering the tools and dashboards that will accelerate eCBR's platform maturity journey while maintaining ongoing operational stability. You will work side by side with existing platform customers and stakeholders to address inquiries and resolve operational impediments. A successful candidate will both provide immediate value and cultivate a comprehensive understanding of customer use cases and pain points, which will subsequently inform the long-term roadmap. In partnership with Tech, Analytics, and Risk you will deliver new horizontal features that benefit all current and future tenants.

Key Responsibilities

Customer Success: Partner with customers to assist in technical Root Cause Analysis (RCA) and remediation activities for complex, cross-platform issues. You will coordinate across multiple teams (Data Tech, Risk & Compliance, and Operations) to drive timely remediation while also developing deep customer empathy.

Deliver on Horizontal Capability Roadmap: Deliver new platform-wide capabilities, such as automated monitoring, self-healing data triggers, proactive controls, and standardized tools, that can be implemented horizontally across all tenants to enhance usability and system transparency.

Multi-Tenant Governance: Partner with diverse LOB stakeholders to ensure that platform growth in one area never compromises the stability of another.

Control Ownership: Own the lifecycle of platform controls. You will design, maintain, and defend these controls during annual testing, assessments, and enterprise audits.

Who You Are

• A Data Enthusiast: You have a passion for exploratory analysis and enjoy the testing and validation of hypotheses through data.

• A Pattern Identifier: You possess the ability to analyze complex situations, synthesize information, and discern common patterns and trends across seemingly disparate challenges.

• A Scalability Expert: You aren't interested in one-off fixes; you want to build horizontal tools that solve problems for every tenant simultaneously.

• An Innovator and Experimenter: You embody the test and learn mentality; you have a track record of putting together proofs-of-concept (POCs), such as dashboards, or collaborating with technical teams on Minimum Viable Products (MVPs) to quickly validate assumptions and deliver incremental value.

• Resilient: You thrive in high-pressure environments and are motivated by the challenge of maintaining 100% accuracy in a rapidly scaling ecosystem.

In This Role, You'll Learn The Essentials Of Being A Product Manager, And We'll Invest In You To Grow In Four Key Areas

• Human Centered

  • You'll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design

  • You'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test

• Business Focused

  • Demonstrating a growth mindset, you'll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs

  • You'll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk

• Technology Driven

  • You'll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology

  • You'll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers

  • You'll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy

• Transformational Leadership

  • By actively participating in horizontal forums, you'll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams

  • You'll articulate a succinct product roadmap to deliver business value and share with stakeholders, elevating your team's results and becoming a product matter expert

We Want You If You Are

• Intellectually Curious: You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges

• Communicator & Influencer: You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they're doing what they're doing. You always can rally associates to work with you

• Do-er: You're biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You're well organized, able to multitask and able to prioritize your work

• Passionate & Customer Focus: You care about growing others and bringing them together around what's possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs

• Learner: You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help

• Team Player: You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships

Basic Qualifications:

• Bachelor's degree or military experience

• At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering

Preferred Qualifications:

• Bachelor's degree in computer science or engineering

• 1+ years translating business strategy or analysis into consumer facing digital products

• 1+ years of experience working on core product platforms powering digital experiences

• 1+ years working with cross functional teams as a product owner in an agile development process

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $111,200 - $126,900 for Sr. Associate, Product Management

New York, NY: $121,300 - $138,400 for Sr. Associate, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount