Senior Manager, Product Management - Growth

Senior Manager, Product Management - Growth

For over 20 years, we've been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

About the Team

Group Product Managers in Growth are strategic thinkers and dedicated problem-solvers who lead and mentor a team of Product Managers to leverage big data, agile principles, and customer insights to drive customer acquisition, engagement, and retention at scale. You will re-imagine the way people interact with money across a portfolio of products – creating experiences that simplify and enhance our customers' lives while delivering measurable business growth.

Here are a few examples of how Group Product Managers and their teams create customer value that directly accelerates our growth at Capital One.

• Defining the strategy for our application funnel to maximize conversion and optimize acquisition across our credit card products
• Driving the strategy for Quick Check, our credit card eligibility tool, to maximize its presence across customer channels and give more Canadians the confidence to apply without rejection
• Overseeing a portfolio of products dedicated to deepening customer engagement, such as launching and optimizing credit monitoring tools to drive engagement and long-term financial health
• Managing and scaling data and machine learning platforms across the organization to deliver smart, personalized experiences

Your Responsibilities:

As a Group Product Manager and a People Leader, you'll be expected to demonstrate proficiency in five key areas, while providing strategic direction and coaching to a team of Product Managers:

• Human Centered

  • As a strategic leader, you will define the target customer experience and an environment where customer-backed thinking is a part of the team's DNA
  • You'll coach your team to leverage their understanding of the end-to-end customer experience to ground and build product vision and strategy

• Business Focused

  • You'll define key success metrics and measurable outcomes that matter for your domain, focusing on key growth levers (e.g. conversion, funnel optimization, activation)
  • You'll prioritize work to achieve those outcomes across multiple teams or problem statements, and guide your team's prioritization decisions to maximize growth and impact

• Technology Driven

  • You'll explore domain relevant technology to support discovery and apply learnings to push the boundaries of what you think is possible today & tomorrow
  • You'll foster an active partnership with technology and design partners to collectively define destination state and go after shared objectives

• Integrated Problem Solving

  • You'll develop and evangelize a compelling product vision that aligns with the broader business goal
  • You'll develop and oversee a roadmap that addresses multiple opportunity spaces and appropriately prioritize opportunities to maximize impact across the entire domain

• Transformational Leadership

  • You will be a dedicated people leader, responsible for the performance, coaching, and career development of a team of Product Managers
  • You'll contribute to team culture and our product community to attract, develop and retain top talent

We Want You If You Are:

• Intellectually curious. You ask why, you explore and you're not afraid to blurt out your crazy idea. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges
• A communicator & influencer. You can communicate complex ideas clearly regardless of your audience. Your team knows their priorities and why they're doing what they're doing. You can always rally associates to work with you
• A do-er. You're biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You're well organized, able to multitask and able to prioritize your work
• Passionate & customer focused. You care about growing others and bringing them together around what's possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs
• A learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help
• A team player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships
• Strategic and detail oriented. You can operate at both the strategic and execution levels. You can zoom out to a 10,000-ft view while also diving into details when needed

Basic Qualifications:

• At least 7+ years of Product Management experience
• At least 5+ years of people leadership experience, specifically leading Product Managers
• Experience creating and delivering customer centric, data-driven product vision and strategy
• A track record of delivering quantifiable growth results with significant business and customer impacts

Preferred Qualifications:

• Direct experience leading a growth, optimization, or experimentation Product team
• Experience in financial services, technology or operations
• Bachelor's Degree or above in Business, Finance, Engineering or related field

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.