Sr. Director, Design, Auto Refinance

Sr. Director, Design, Auto Refinance

We're currently seeking a Product Design Senior Director to lead the Auto Refinance Design organization for Financial Services, which is part of the Experience Design organization. The Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we'd love to hear from you.

Role Expectations

As Senior Director of the Refinance Design organization, you'll lead a talented, cross-disciplinary team of design leaders and designers, collaborate deeply with our research teams and Product and Tech leadership. You'll be responsible for identifying and advocating for high-leverage opportunities with executive stakeholders and leading high-impact, highly complex design projects that set the bar for and drive experience excellence and business outcomes.

Key Responsibilities:

• Strategic Executive Influence: This is more than a design role. You'll hold a strategic leadership position, working directly with executive business, design, and tech leadership. Your decisions will directly shape our product, operations, technology, and overall brand strategy.
• Unparalleled Impact: This is your chance to tackle enterprise-level challenges, architect unified customer experiences, and build a world-class design organization, making a tangible difference for our Capital One customers.
• Master Collaboration: This is non-negotiable. You excel at building trust and gaining buy-in from senior executives and cross-functional partners, even when you don't have direct authority. You can lead with care and compassion, yet be firm in your commitment to design excellence and the customer's best interest.

Here are some of the expected competencies for this role:

• Product Design Expertise: Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One. Leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and enable your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes
• Leadership: Build a thriving community of designers who are well supported, trained for excellence and able to collaborate with peers in multiple functions and set the vision and strategic direction for your team in close partnership with your cross-functional partners
• Human-Centered: Recognize and pursue opportunities where customer needs and business goals coincide, while reinforcing with teammates and partners the importance of collecting and considering diverse customer perspectives throughout the design process
• Business-Focused: Demonstrate a mastery of products, processes, customers, competitors and broader industry trends and apply this knowledge to predict shifts in these areas and shape how Design should engage, uncover and solve significant business challenges
• Problem-Solving: Revels in the art of the possible, driving cross-functional groups in thinking creatively about potential solutions, illuminating potential pitfalls and fostering shared learnings; builds frameworks for complex decision-making that enable effective debate and accelerate getting to the right solutions
• Collaboration: Connect the dots across the organization, proactively bringing together executive partners in ways that drive more coherent experiences, accelerate delivery and elevate the value of design
• Communication: Present work to executive leaders and stakeholders, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence change and drive strategic direction

The ideal candidate has a strong portfolio demonstrating your leadership, process, results and impact.

Basic Qualifications:

• At least 10 years of experience in leading product design teams and delivering products to market
• At least 3 years managing managers

Preferred Qualifications:

• At least 12 years of experience in leading product design teams and delivering products to market
• Deep experience leading product design teams operating across UX and UI, strategy, content, and research from strategy through delivery to market
• Deep experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, performance metrics, roadmaps, and operating models
• Deep experience interfacing with executive leadership to solve problems, influence key decisions, and drive results across strategy, design, roadmaps and investments
• Experience working within a design system
• Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
• Expertise with design and prototyping tools such as Figma
• Experience managing an interdisciplinary design team
• Proficiency in business case development, grounding product and user experience decisions to business value
• Exceptional written and verbal communication skills
• Exceptional interpersonal skills and relationship building across complex organizations
• Exceptional people management and development skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $240,300 - $274,300 for Sr. Director, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.