Manager, Strategic Growth Accounts Customer Success - Remote Eligible

Manager, Strategic Growth Accounts Customer Success

Headquartered in Dublin, Ohio, Cardinal Health, Inc. is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with more than 40,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.

This is a remote role with up to 25% travel possibility.

Overview

This role is a visionary leader experienced health system advisor, master communicator and relationship developer, dedicated to scaling the growth opportunities of our smaller volume accounts. As a leader in the Customer Success organization, this manager will lead a team responsible for ensuring each client experiences the full value Cardinal Health brings to their pharmaceutical supply chain through their customer journey. This leader is responsible for developing and guiding a team hyper-focused on meeting or exceeding customer needs, turning customers into partners, delivering on customer agreements, and building sustainable, growth-oriented account management solutions.

Responsibilities

Team Leadership & Development:

• Directly manage, coach, and develop a team of Account Specialists (supporting primary business under $20M) and Secondary Account Specialists (supporting secondary accounts of all sizes).
• Foster a high-performing, customer-centric team culture that aligns with Cardinal Health's mission and values.
• Provide ongoing mentorship, performance feedback, and support to front-line employees to ensure they have the tools needed to succeed.

Strategic Account Management:

• Design and execute a comprehensive, scalable account management strategy specifically tailored to our Growth Accounts.
• Serve as an escalation point for complex customer inquiries, ensuring rapid and effective resolution.

Business Development & Lead Generation:

• Listen to customer needs to uncover opportunities for Cardinal Health to provide additional value to their organization with our solutions portfolio.
• While not a sales specific role the position will partner with sales and solutions teams to generate qualified leads, positioning Cardinal Health solutions that solve specific challenges for these growing healthcare systems.
• Track and report on key performance indicators (KPIs) related to account retention, customer satisfaction, and solution adoption.

Cross-Functional Collaboration:

• Collaborate closely with Customer Success and other functional leaders to ensure strategic alignment across the broader Customer Success organization.
• Act as a voice of the customer internally, advocating for process improvements and resources that benefit Growth Accounts.

Reports

This role will have eight direct reports.

Qualifications

• Advanced experience in account management, customer success, or sales, preferably within the healthcare, pharmaceutical, or medical device distribution industry.
• Advanced knowledge of Pharmaceutical Distribution (including specialty Pharma) services and systems.
• Proven track record of people leadership and team development.
• Any experience managing organizational change is a major plus.
• Demonstrated ability to build and execute strategic account plans that drive revenue retention and growth.
• Strong analytical skills with the ability to identify trends, generate leads, and make data-driven decisions.
• Strategic vision. Ability to move beyond maintaining the day to day to not only identify opportunities, but create new processes, deploy new ways of working and upsell.
• Excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences.

Anticipated salary range: $87,700 - $137,830

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 6/1/26 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.