Product Experience Design Lead - Remote Eligible

Product Experience Design Lead

Are you driven to solve the right problems? Do you thrive on coaxing out ideas from insights and transforming them into compelling experiences? If so, let's talk.

Cardinal Health is looking for a versatile product designer, mentor, and leader who's excited to craft digital products and services that help real people while supporting your colleagues as a coveted member of the Product Experience team.

As a Product Experience Design Lead, you will shape the user experience for a suite of products focused on optimizing hospital reimbursement and improving patient access to medications. These products leverage data analysis and workflow automation to prevent claim denials, streamline enrollment in patient assistance programs, and optimize hospital-managed financial assistance programs. Your work will impact how hospitals navigate complex reimbursement processes, secure funding for patients in need, and ultimately improve the financial health of healthcare systems while expanding access to care.

About the business you will support: Atrix provides a suite of services designed to optimize hospital reimbursement processes and improve patient access to medications. They also help healthcare systems minimize claim rejections and denials, navigate patient assistance programs, and reduce the cost of providing care to underinsured patients. By streamlining administrative tasks and securing financial assistance for patients, Atrix enables hospitals to focus on delivering quality care and expanding services to their communities.

The healthcare space is exploding with the convergence of new service models, technologies, health sector shifts, and a growing demand for open access to health information. Expectations are higher than ever for simple, useful, and delightful experiences as more people find their real and digital worlds interwoven with the people and spaces that serve their needs. It's a landscape ripe for thoughtful design and deep collaboration across many disciplines to create the next generation of products and services.

Responsibilities:

• Engage as a player/coach, equally providing strategic leadership and delivering tactical research/design.
• Guide product teams to deeply understand customer/user behavior, pain points, and needs.
• Articulate experience challenges and opportunities for your product and in healthcare more broadly.
• Relentlessly consider the whole system and each detail from the user's perspective.
• Prioritize what adds the most value for our users/customers and our business.
• Clearly identify and test your hypotheses and assumptions.
• Determine both quantitative and qualitative insights and translate them into actionable design tasks.
• Create detailed user flows and sophisticated low/high-fidelity prototypes for understanding and validation.
• Explain your (and your team's) design rationale to non-designers and build a shared understanding to effectively deliver exceptional cohesive experiences.
• Advocate for a human-centered approach for your product/platform to deliver more desirable solutions as a catalyst for increasing our competitive advantage.
• Provide thought leadership and creative direction to designers and researchers.
• Build and nurture relationships with cross-functional leaders, their teams, and business stakeholders.
• Demonstrate qualities of transparency, trust, vulnerability, psychological safety, and collaboration.

Qualifications:

• 7-10 years' experience designing digital products and/or services utilizing a human-centered approach preferred.
• BS/MS degree in human factors, design, psychology, sociology, or relevant experience is preferred, not required.
• A clear grasp of experience design best practices for digital and real-world touchpoints.
• IA, journey mapping, blueprinting, and interaction design chops and proficiency with relevant tools.
• Repeated experience planning/facilitating/analyzing research, service prototyping, and usability testing.
• Exceptional visual, verbal, and written communication skills in service of impactful storytelling.
• Comfort leading and designing within a modern product/service design lifecycle.
• Ability to guide team members and stakeholders through a design thinking mindset.
• Well-versed in the strategy, operations, and technology powering the healthcare business preferred.
• 3+ years designing in healthcare for relevant segments a plus — e.g. consumer, pharmacy, health plans, etc.

Anticipated salary range: $103,500 - $155,295

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 10/12/2025 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.