Product Support Services Growth Manager

Product Support Services Growth Manager

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Product Support Services Growth Manager in Richmond, Virginia. The Product Support Services Growth Manager is responsible for developing, maintaining, and communicating an enterprise‐wide Product Support CI & RI services roadmap, and developing and maintaining an end-to-end business strategy that aligns with incremental Product Support Sales to Users Revenue, POPS / POLS growth and Leadership Table Initiatives. The individual in this position will collaborate with the Vice-President of Product Support to lead the organization through prioritizing highest opportunities for sales growth and profitability, clearly laying out the competitive landscape, and collaborating with Service, Sales, and Marketing to generate and align on recommended strategies that position Carter Machinery for growth and enabling our customers’ their highest level of success. Seeking candidates with a minimum of five years' experience in an upper level management position in a service related field; Bachelor's Degree preferred.

Requirements for the Product Support Services Growth Manager include:

• Strong analytical skills.
• Must be a strong communicator with excellent oral and written communication skills.
• Must be able to work collaboratively across teams; strategically focused on product support.
• Must have proven ability to understand, interpret and meet complex customer needs through the preparation of proposal and other documentation.
• Must be able to engage in effective and persuasive discussions on complex topics with top management and other company personnel. Must be able to make presentations to company personnel.
• Must be able to define problems, collect data, establish facts and draw valid conclusions.
• Must be able to work in a fast-paced environment with demonstrated ability to coordinate multiple competing tasks and demands. Requires strong organizational skills.
• Must be able to travel to various sites.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Physical requirements must be met for the Product Support Services Growth Manager including the ability to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. Employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.

Competitive Compensation and Benefits:

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: cellular phone service, computers, tooling, cars and trucks.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply. Carter Machinery is a drug-free workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.