Telemarketing Borrower Team Leader
Cermati.com
Telemarketing Borrower Team Leader
Responsible for distributing database to telesales officer, directing and guiding the telesales method of selling, offering, and handling products to Customers
Leads and monitors activities of Telesales Representatives to ensure effective performance
Support sales team and monitor the quality of phone calls and Customer communications
Provides motivation to Representatives through individual contact, goal setting, periodic meetings and recommendation of incentive plans
Trains staff on products and services (through formal training and one-on-one coaching/mentoring) by focusing on the sales process to ensure maximum lead generation and high closure rates for new business
Compile all information for the generation of monthly reports, including monthly and quarterly revenue tracking and forecasting
Min 1 years of Telesales Leader Experience
Experience hiring and developing a telesales team
Experience coordinating projects & campaigns across teams
Ability to multitask and execute in a fast-paced, team-oriented environment
Strong analytical skills. Proven ability to review detailed data and produce meaningful analysis
Strong problem solving skills and ability identify root causes
Working knowledge of medium-large operations in fintech or bank call center