Senior Product Manager

Sr. Product Manager

At Chewy, our mission is to be the most trusted and convenient destination for pet parents (and partners), everywhere. We are a team of passionate pet lovers who are customer-obsessed, results-driven, and committed to building innovative experiences that make pet parenting easier. Autoship, Chewy's subscription program, is one of our most strategic growth engines. It powers millions of recurring deliveries and plays a critical role in customer loyalty, retention, and long-term value creation.

Chewy is looking for a Sr. Product Manager to help shape and deliver the future of subscription commerce at Chewy. The role will be based out of our Seattle or Boston Office. As a Senior Product Manager on the Autoship team, you will own high-impact ecommerce and subscription experiences that directly influence customer engagement, retention, and revenue growth. You will work with cross-functional teams across Engineering, Design, Analytics, Customer Care, Operations, and Marketing to deliver customer-first solutions at scale. You will be responsible for identifying the right problems to solve based on data and customer insights, building a clear strategy, delivering measurable business impact, and continuously optimizing. This role will focus on optimizing the Autoship management experience to make it simpler, more flexible, and more intuitive for customers—driving higher engagement, reduced churn, and long-term subscription growth. This is an opportunity to build innovative subscription capabilities in a fast-paced, high-visibility space that sits at the heart of Chewy's business.

What You'll Do

• Define and execute strategy for key Autoship journeys (frequency management, payment resilience, flexibility, cancellation mitigation).
• Identify attrition drivers and deliver scalable solutions that increase engagement and reduce churn.
• Build and prioritize a data-informed roadmap aligned to growth goals.
• Own the product lifecycle from discovery through experimentation, launch, and iteration.
• Define KPIs, lead A/B testing, and translate insights into clear product requirements.
• Partner closely with Engineering, Design, and Analytics to deliver high-quality solutions.
• Improve conversion, retention, adoption, and lifetime value metrics.
• Move quickly while grounding decisions in data and customer insights.
• Take full ownership of results, including post-launch monitoring and optimization.
• Develop deep expertise in Chewy's ecommerce and subscription ecosystem.
• Align cross-functional stakeholders and simplify complex workflows.
• Communicate strategy and results clearly to leadership and champion the customer at every step.

What You'll Bring

• 5+ years of product management experience in consumer ecommerce or digital platforms.
• Demonstrated track record of delivering measurable business results (e.g., churn reduction, conversion lift, revenue impact).
• Excellent analytical skills with experience in experimentation, funnel analysis, and performance measurement. Ability to use SQL to get data and develop insights.
• Experience leading cross-functional teams in agile environments.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Experience in high-scale ecommerce environments.
• Experience working on subscription-based products, recurring revenue models, or retention-focused initiatives.
• Familiarity with lifecycle optimization.
• MBA or equivalent business experience.

What Success Looks Like

• You deliver high-impact product improvements that move key subscription metrics.
• You build simple, scalable solutions to complex problems.
• You operate with ownership and accountability, before and after launch.
• You balance long-term thinking with fast iteration.
• You consistently raise the bar for both customer experience and business performance.

Why Join the Autoship Team?

• Shape the future of subscription commerce at scale.
• Work on products that directly impact millions of pet parents.
• Partner with high-performing cross-functional teams.
• Operate in a fast-paced environment where innovation and execution go hand in hand.
• At Chewy, you'll have the opportunity to build meaningful products, grow your career, and make a lasting impact on the lives of pets and pet parents everywhere.