Technology Product Owner - ai, VP

Product Owner For Ai Product Capabilities

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.

The Product Owner will lead the definition and delivery of AI product capabilities within the Risk and Controls domain, with a strong focus on Risk Control Self-Assessment (RCSA) and monitoring and testing platforms. The role requires hands-on experience working in Agile environments, partnering closely with business, risk, compliance, and technology teams to translate control and regulatory requirements into scalable, well-designed product solutions.

This role operates across multiple Scrum teams, requiring strong dependency management, early identification of risks, and effective coordination across platforms and stakeholders. Experience with AI-enabled capabilities is must.

Responsibilities:

• Owns end to end delivery of AI product capabilities
• Leads discussion with business on AI product vision and roadmap
• Uses or commissions research, studies and focus groups to identify best-of-breed benchmarks for solving business problems
• Identifies innovations and leads "test and learn" experiments to create platform products that increase customer value
• Defines and measures the KPIs for a platform product
• Is able to make trade-off decisions on multiple platform products in a portfolio
• Develops business and platform requirements for either one platform component of a large platform product or a narrow product
• Leverages tools such as Ignite for reusability of APIs and platform services
• Determines release goals for a narrow platform product or a component of a large product
• Identifies best practices for continuous product development improvement
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of relevant experience in in a product line management, e-commerce, and/or strategic planning role
• Previous banking and finance background in Product roles (experience in Risk & Control is a plus)
• Worked on at least 1 AI project end to end
• Understanding of Gen AI and Agentic AI
• Hands on with writing Epics, Stories, Story Maps
• Worked in Agile (Knowledge of SAFe Agile is preferred)
• Good communication and stakeholder management skills
• Takes end to end ownership of deliverables
• Strong analytical and quantitative skills; Data driven and results-oriented
• Skilled at working with third party service providers
• Excellent written and oral communication skills
• Significant experience building complex business and/or transactional models.
• Demonstrated experience as a strong leader who can prioritize well, communicate clearly and compellingly, effectively influencing across cross functional teams

Education:

• Bachelor's/University degree, Master's degree preferred