Business Analyst - SAM Servicenow Product Owner Support (VA ESOM Remote / Telecommute Jobs - Remote Eligible

Software Asset Management (SAM) Support Professional

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. We are looking for a detail-oriented and proactive Software Asset Management (SAM) Support professional to assist the United States Department of Veterans Affairs, Office of Information and Technology's (OIT) Product Owner team with data research, analysis, and operational support for ServiceNow SAM Remediation. This role supports informed decision-making through accurate software asset data, identification of consolidation opportunities, research into VA-owned software alternatives, and ad hoc Product Owner support. Location: Remote within the US supporting EST working hours.

Responsibilities

Research and Data Collection for Product Owner Team Purchasing enterprise software assets across the organization requires accurate and timely data. Contract personnel will:

• Support the onboarding of new software titles into ServiceNow SAM Pro, including requirements gathering, stakeholder interviews, and documentation of business and technical needs
• Collect and analyze data on software title usage, versioning, contract end dates, and license information.
• Support consolidation efforts by identifying redundant or overlapping software titles.
• Provide a summary overview and recommendation to the Integration team regarding whether a title is a good candidate for contract consolidation.
• Provide actionable insights to the Product Owner team for informed decision-making and compliance reporting.
• Stakeholder communication: serve as liaison between product owners, developers and end-user customers.
• Documentation and reporting: produce written summaries, findings reports, and recommendation artifacts for leadership review.
• Experience supporting software onboarding or intake processes within an ITSM or ITAM platform, including requirements gathering and technical documentation.
• Ability to translate business needs into clear, actionable requirements for development and configuration teams.

Research and Recommendations for VA-Owned Software Alternatives

To optimize costs and reduce reliance on low-volume commercial software, contract personnel will:

• Research VA-owned software solutions that can replace underutilized third-party applications.
• Provide recommendations based on functionality, compatibility, and cost-effectiveness.

Qualifications

• Bachelor's degree in computer science, business, management, information systems, engineering, or related field (8 years of additional relevant experience may be substituted for education).
• 8+ years of experience in ServiceNow software asset management, IT acquisition/procurement, or related functions.
• Experience with ServiceNow SAM modules.
• Familiarity with enterprise software licensing models, contract management, and asset lifecycle processes.
• Knowledge of software consolidation strategies and vendor management best practices.
• Experience working with ServiceNow or similar ITSM/ITAM platforms.
• Strong analytical and data management skills with attention to detail.
• Excellent written and verbal communication skills, including the ability to summarize findings and present recommendations clearly.
• Experience working in Agile or Scrum environments
• Experience working in federal or compliance-driven environments strongly preferred.

Preferred Qualifications

• Familiarity with VA systems, VA-owned software, or federal IT acquisition/procurement processes.
• Experience with tools such as Flexera, Snow Software, or similar software asset management solutions.
• IAITAM Certified Software Asset Manager (CSAM) or equivalent certification.
• ITIL Foundation certification

Clearance Requirement

• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Benefits

The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let's solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification. Industry Recognition Growth | Inc 5000's Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner - Mid-Size Companies, Companies Owned by People of Color; Department of Labor's HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees - Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue "Apply" button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable