Dell Product Storage Resident

Dell Product Storage Resident

Serve as a Dell Product Storage Resident embedded within customer's IT environment. Focus on the daily operation, optimization, and support of Dell EMC storage solutions. Ensure storage systems meet performance, and availability requirements. Monitor and manage Dell EMC storage systems (e.g., Data Domain, Unity XT, VxRail). Respond to incidents and service requests related to storage infrastructure. Perform routine health checks, capacity planning, and performance analysis. Execute firmware upgrades, patches, and configuration changes as directed. Support backup and restore operations and ensure data protection compliance. Document daily activities, changes, and system status for customer reporting. Provide hands-on support for storage-related issues. Collaborate with Dell support and customer teams to resolve complex problems. Assist with storage migrations, expansions, and disaster recovery testing. Participate in change control processes and maintain accurate documentation. Act as a trusted technical resource for the customer's IT team. Recommend improvements and best practices based on Dell standards. Share technical knowledge and train customer staff on Dell storage tools and procedures.

Qualifications: BS in IT, Computer Science, or related field (or equivalent experience). 5+ years of experience in enterprise storage administration. Expertise in Dell EMC storage platforms and SAN/NAS environments. Familiarity with ITIL processes and enterprise service management.

REQUIRED: Secret Security Clearance

Job Type: Full-time

Benefits: 401(k) matching, dental insurance, employee assistance program, flexible schedule, flexible spending account, health insurance, health savings account, life insurance, paid time off, parental leave, professional development assistance, relocation assistance, retirement plan, tuition reimbursement, vision insurance.