Director, IT Workplace Products & Services

Director, IT Workplace Products & Services

L3Harris Technologies, Inc. is seeking a Director of IT Workplace Products & Services to lead the delivery, optimization, and continuous improvement of enterprise end-user technology services. This role will oversee PC-as-a-Service (PCaaS), IT asset lifecycle management, and enterprise print services, while advancing the company's digital workplace strategy. The Director will ensure employees at every level- from the manufacturing floor to the executive suite - benefit from a seamless, reliable, and cost-effective technology experience. This leader will champion service excellence, vendor accountability, and innovation to empower productivity across a global workforce.

Essential Functions:

• Define and execute the long-term vision for Workplace Services, aligning with organizational goals and modern digital workplace trends.
• Lead strategic initiatives to improve service maturity, operational efficiency, and end-user satisfaction.
• PC-as-a-Service (PCaaS): Manage the full lifecycle of end-user devices, ensuring streamlined, cost-effective procurement, deployment, support, refresh, and retirement.
• Asset Management: Oversee enterprise-wide hardware and software asset management to ensure compliance, accuracy, and optimal utilization of IT resources.
• Print Services: Direct the global multifunction printer (MFP) environment, ensuring reliability, cost control, and strong user experience.
• Lead contract negotiations, vendor selection, and performance management across hardware, software, print, and support providers.
• Drive accountability to SLAs, OLAs, and KPIs, ensuring maximum value from supplier partnerships.
• Champion process standardization, automation, and self-service enablement across workplace services.
• Establish best practices and governance to reduce costs, improve service consistency, and accelerate response times.
• Embed a service-oriented, employee-first mindset across the Workplace Services team.

Qualifications:

• Bachelor's Degree with a minimum of 15 years of prior related experience. Graduate Degree with a minimum of 13 years of prior related experience. In lieu of a degree, minimum of 19 years of prior related experience.

Preferred Additional Skills:

• Proven experience managing PCaaS, IT asset management, print services, and site IT support in a distributed enterprise.
• Strong vendor management and negotiation skills with a record of holding providers accountable.
• Success leading cross-functional teams within a global, matrixed organization.
• Excellent communication and interpersonal skills; effective at all levels, including executive leadership.
• Experience supporting manufacturing operations and C-suite executives strongly preferred.
• Knowledge of ITIL processes and service management platforms (e.g., ServiceNow).
• Prior experience in Digital, modern, IT Workplace products and services.
• ITIL v4 certification (Managing Professional or higher).
• Background in service delivery management, IT operations leadership, or business relationship management.
• Strong financial acumen and cost management capabilities.
• Skilled in change management and driving cultural transformation.