Technical Writer, (consultant, Experience & Design) Jobs

Technical Writer (Consultant, Experience & Design)

Fearless is seeking a Technical Writer to support a large-scale federal workforce training and learning management program. This role is responsible for developing clear, accurate, and user-focused documentation that supports system functionality, training delivery, and operational processes across a national platform. The Technical Writer will work closely with developers, business analysts, instructional designers, and program leadership to translate complex technical and functional information into accessible documentation for a wide range of users. This includes system documentation, user guides, training materials, and knowledge base content. We are looking for someone who is detail-oriented, highly organized, and skilled at communicating complex information clearly-someone who can ensure that documentation supports both system usability and long-term program sustainability.

At Fearless, the consultant ensures that products and services are intuitive, accessible, and meet the needs of diverse users. This role will possess and/or develop the skills to be able to span the domains of Content Design, Product Design, Service Design, Content Strategy, and User Research at a practical application level of proficiency. This Consultant role will work on projects that allow them to implement evidence-based solutions that balance organizational goals with user needs, while fostering inclusive and sustainable design practices across the organization.

Your Responsibilities in this Role:

• Develop and maintain technical documentation, including system guides, user manuals, standard operating procedures (SOPs), and knowledge base articles.
• Translate complex technical and functional information into clear, concise, and user-friendly content for both technical and non-technical audiences.
• Collaborate with developers, business analysts, and subject matter experts to gather and validate documentation requirements.
• Support the development of training materials in coordination with instructional design teams, ensuring alignment between system functionality and training content.
• Create and maintain documentation for LMS features, workflows, integrations, and reporting capabilities.
• Ensure documentation is accurate, up-to-date, and aligned with system changes and enhancements.
• Organize and manage documentation repositories to ensure accessibility and version control.
• Support user adoption by developing FAQs, quick reference guides, and support materials.
• Participate in Agile processes, including sprint reviews and backlog refinement, to stay aligned with system updates.
• Ensure documentation complies with federal standards, including accessibility requirements where applicable.
• Assist in documenting processes related to system operations, help desk procedures, and training delivery.
• Contribute to continuous improvement of documentation standards, templates, and practices.
• Ensure compliance with CMS formatting guidelines, accessibility in documentation, and version control with GitHub repositories

Place of Performance & Travel Requirements:

• While this role is primarily remote, the individual must be available to attend in-person customer meetings at the client's headquarters in Baltimore, Maryland, as needed.
• The individual in this role will support approximately three in-person events annually within the greater Baltimore metropolitan area. These events range from one to five days in length and require full on-site participation.

The Impact You Will Create in this Role:

• Collaborates with cross-functional teams
• Earn the trust of your customers and teammates by delivering world-class services.
• Be reliable in completing assigned objectives on time.
• Alert your teammates and supervisor immediately when you think a deliverable is at risk.
• Gather intelligence and listen to what your client, other people within the customer's organization and other contractors say about your project, and report back to your Fearless teammates and supervisor (whether it's good, bad or just informational).

Fearless Customer Impact:

• Deliver expected outcomes that are intuitive, accessible, and aesthetically compelling
• Offer and implement innovative solutions that include design best practices, tools, and research methods
• Serve as a trusted advisor in your area of expertise

Work Experience PROJECT SPECIFIC SKILL AND EXPERIENCE REQUIREMENTS:

• Minimum of 7 years of experience in technical writing, documentation development, or related roles in enterprise or federal environments.
• Proven experience developing technical documentation for software systems, web-based applications, or enterprise platforms.
• Experience translating complex technical concepts into clear, user-friendly content for diverse audiences.
• Experience supporting training materials, user guides, or instructional content development is highly desirable.
• Familiarity with Learning Management Systems (LMS) or training platforms is preferred.
• Experience working in Agile environments and collaborating with cross-functional teams.
• Strong attention to detail with the ability to ensure accuracy, consistency, and clarity across documentation.
• Experience using documentation tools and platforms (e.g., Confluence, SharePoint, or similar) is preferred.
• Familiarity with version control and documentation lifecycle management practices is desirable.
• Experience supporting federal clients and working within compliance-driven environments is highly desirable.
• Excellent written and verbal communication skills.
• Bachelor's degree in Technical Writing, Communications, English, Information Systems, or related field is required.
• Ability to obtain and maintain Public Trust clearance.

Fearless Skills and Competencies:

• Analytical Thinking: The ability to observe and interpret information, break down complex problems into parts, identify patterns/relationships, and draw logical conclusions to develop effective solutions.
• Synthetic Thinking: The ability to combine different ideas, information, or concepts to create a new, complex understanding or solution by integrating disparate elements into a new, meaningful whole.
• Adaptability: Comfort with change, flexibility in the face of shifting demands and resilience to setbacks.
• Ownership & Accountability: Committed to taking responsibility for outcomes, ensuring that all commitments are met with a focus on enhancing service delivery.
• Consultative Advising: Identifies and articulates client challenges, scopes projects and aligns recommendations to business goals and client expectations.
• Communicating with Influence: Capable of crafting and delivering clear, persuasive messages that integrate data insights and structured narratives, tailored to the strategic needs of diverse audiences to drive effective decision-making.
• Environmental Awareness: Maintains awareness of external dynamics, power structures within client environments as well as regulatory trends and contract requirements that influence service delivery.

Required Level of Proficiency:

• Practical Application: You can complete tasks in the required competency/skill-based areas as requested. Help from an expert may be necessary from time to time, but you can usually perform the skill independently.

Physical Requirements:

• Ability to sit for extended periods while working on a computer or during meetings.
• Must be able to travel occasionally to client sites or company meetings, which may involve driving or flying.
• Ability to communicate effectively via phone, email, and in-person, requiring clear speech, listening, and written communication skills.
• Ability to move within an office environment, including reaching for files, using office equipment, and occasional light lifting (up to 10 pounds).

Benefits Life at Fearless:

We're a digital integration consultancy on a mission to build a better tomorrow. At Fearless, we combine technology, people, and organizational development to solve meaningful problems. Through iterative development, we deliver smart, user-friendly solutions that make tech work better-for everyone. But great tech is just part of the story. What really makes us Fearless is our Purple Culture. What Makes Us Purple? Being Purple means you:

• Are valued as a whole person-not just a job title
• Get matched with work that plays to your strengths and passions
• Are supported by coaches, not micromanagers
• Have the autonomy and clarity to make decisions and drive impact
• Join a community that celebrates equity, curiosity, and innovation
• Do work that matters-every day

We believe in flexibility, growth, and balance. Our benefits and culture are designed to support you in doing your best work-while making space for what matters to you outside of it. We're proud to be an equal opportunity employer. At Fearless, we're building a workplace that welcomes and respects everyone-across race, gender, age, religion, identity, background, and ability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Compensation at Fearless:

Fearless is committed to providing a competitive compensation package that will