Customer Growth Manager:in #1 Bei Y Combinator Startup

Customer Growth Manager:In (M/W/D)

CoCrafter (YC W24) is a fast-growing Munich startup with the mission to revolutionize the construction industry. CoCrafter is the B2B platform for project assignment and efficient management in construction. Many large expansion companies already rely on our innovative product and have thus efficiently implemented prominent construction sites.

We are financed with 1.8m€ from Y Combinator, 10x Founders, and other top investors – and are ready for the next big growth step.

Become part of our team and shape the future of the construction industry with us!

Responsibilities

We are looking for you as a Customer Growth Manager:In (M/W/D) – as our first hire in the Customer Success area. Your task: Support our customers in unfolding the full potential of CoCrafter.

This role is central to our growth: You will work closely with the founders as well as our business and product team and actively shape our customer success structure.

In particular, your tasks include:

• You are the central contact person for our customers after onboarding, accompany them through the implementation phase, and successfully introduce them to the active use of CoCrafter.
• You understand the goals, challenges, and working methods of our customers – and show them how to create real added value with CoCrafter.
• You strategically develop customer relationships and lay the foundation for long-term partnerships.
• You analyze usage data, recognize potentials, and derive concrete optimizations. You bring customer feedback directly into the product team.
• You build scalable customer success processes and resources, such as playbooks, tutorials, or webinars – and thus ensure efficient growth and upselling opportunities.

Qualification

• Ideally, you have first experience in the field of Customer Success/Account-/Project Management – or simply strong motivation and a good sense for people and processes.
• You quickly recognize what customers really need and can communicate complex content in a comprehensible way (both in writing and verbally).
• Openness, reliable working method, and the ability to take initiative independently.
• Enjoy working in a fast-paced and dynamic environment – and working with various contacts on the customer side (from management to administration).
• Advantageous: Knowledge or experience in the crafts and/or construction industry.
• Fluent German language skills at native level (or equivalent).
• Start: Immediately

Benefits

An excellent network of founders, investors, and mentors for your personal and professional development

Attractive remuneration including company shares (ESOP) – you benefit from our success

28 days of vacation per year for your relaxation

Fitness allowance so you can also exercise or relax outside the office

Team events such as bowling, minigolf, offsites, and regular feedback sessions

A beautiful office in the heart of Munich with free snacks – and a (very funny) barista

Why you should be part of CoCrafter:

Impact: There is incredible potential in the construction industry – and hardly any area has been so little digitized. We build software that immediately creates added value. With your work, you will redefine work processes in the entire industry!

Growth: Joining a startup in the early phase is a unique opportunity. Become part of our team, which currently has around 10 employees and is growing strongly – and take on a key role in this development!

Team: We are an interdisciplinary, dynamic, and supportive team that builds something extraordinary with passion. Become part of CoCrafter and develop yourself both personally and professionally!

Let's build the future of construction together!